Receptionist

Rodericks Dental Limited; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dental practice in the United Kingdom is looking for a Receptionist who will be the first point of contact for patients. Responsibilities include managing diaries, ensuring patient satisfaction, and supporting the dental team. The ideal candidate should have exceptional customer service skills, attention to detail, and the ability to work in a team. The practice offers a tiered salary based on experience, retail discounts, and comprehensive training.

Benefits

Tiered salary based on experience

Retail discounts

Annual leave increasing with service

Extra day off for your Birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Previous experience in a customer-facing role.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks effectively.

Responsibilities

• Provide an exceptional patient journey in person and over the phone.
• Manage the diaries and ensure proper scheduling.
• Liaise with dental laboratories and supply companies.

Skills

Exceptional customer service skills

Ability to build rapport

IT skills

Attention to detail

Team player

Job description

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You'll know that first impressions count.

You'll be responsible for:

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations
• Working side by side with every team member and building trust through your efficiency, accuracy, and people skills
• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector - becoming an expert on what your practice has to offer
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature - Able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player

What we offer:

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-use app
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday
• Comprehensive training (including online and in person courses)
• Refer a friend scheme