Receptionist

Hotel Indigo; Dundee; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Course Sponsorship

30% F&B discount

Flexible working

Wagestream

Life Insurance

Employee Assistance Programme

Free meals on duty

Job summary

RBH Hospitality Management is seeking a receptionist to welcome guests and manage check-ins and check-outs with efficiency and warmth. You will act as the local expert for the best spots in town, guiding guests to enhance their stay and ensuring a seamless front-desk experience.

Coordinate with housekeeping and maintenance to prepare rooms, handle guest requests, and keep the desk orderly. A high-energy team player with strong communication is ideal; benefits include room discounts, birthday

Qualifications

• People person with a knack for making memorable guest experiences.
• Strong communication skills for guest inquiries and team coordination.
• Detail-focused and organised to manage reservations and check-outs.

Responsibilities

• Handle check-ins and check-outs efficiently and greet guests warmly.
• Provide local recommendations for brunch spots and attractions.
• Coordinate with housekeeping and maintenance to prepare rooms and meet requests.
• Maintain a welcoming, tidy front desk environment and deliver personalised service.

Skills

Communication

Guest service

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

HotelIndigo and the Staybridge Suites, 187 keys in the 19thcentury converted linen mills with a salute to its industrial heritage in everyarea of the building.

You will be joining theseelite status hotels strengthening the already exceptional team of individualsdedicated to delivering excellent service and committed to remaining the besthotels in the city.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests - all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

WHAT WE NEED FROM YOU

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it's busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.