Receptionist

Rodericks Dental; Dudley; On-site; GBP 22,000 - 26,000; Full time

Job summary

Une opportunité passionnante s'offre à vous en tant que réceptionniste dans une des cliniques de Rodericks Dental à Dudley. En tant que premier point de contact, vous jouerez un rôle crucial dans le parcours des patients, en leur offrant une expérience accueillante et exceptionnelle. Vos compétences en communication et votre attention au détail vous permettront de créer un environnement positif et efficace, tout en apprenant les traitements disponibles dans le secteur dentaire.

Benefits

Retail discounts and deals

Annual leave increasing with service

Extra day of annual leave for your Birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Passion pour le secteur dentaire et service client.
• Capacité à gérer les attentes des patients et à suivre les processus.

Responsibilities

• Fournir une expérience patient exceptionnelle en personne et par téléphone.
• Gérer les agendas et s'assurer de la bonne utilisation du temps.
• Communiquer avec les laboratoires dentaires et autres organisations.

Skills

Customer Service

Rapport Building

IT Skills

Attention to Detail

Tools

SOE Software

Job description

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Dental Receptionist
Purity Dental, Dudley
Full time, Monday to Friday (8:45-5:30) - Saturdays on a pro rata basis.

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-useapp
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday!
• Comprehensive training (including online and in person courses)
• Refer a friend scheme

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.

You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Key responsibilities:

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

Key skills and experience:

• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector– becoming an expert on what your practice has to offer!
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature - Able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.