Receptionist

Wotton House; Dorking; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted stays

Birthday day off

Free meals on duty

Wagestream

Discounts RBH hotels

Refer a friend

Family leave

Flexible work

Employee assistance

Life insurance

Training & development

Wellbeing events

Job summary

Wotton House in the Surrey countryside is seeking a Receptionist to be the first and last impression for guests. You will greet guests warmly, check them in and out smoothly, handle enquiries and reservations, and support the wider Front Office team to ensure flawless service.

You will work with colleagues across housekeeping, food & beverage, and maintenance to deliver memorable experiences. A friendly, professional manner, attention to detail, and the ability to stay calm under pressure are

Qualifications

• Previous customer service or hospitality experience.
• Excellent communication and interpersonal skills.
• Thrives in a busy, fast-paced environment.
• Calm under pressure and able to solve problems confidently.
• Excellent attention to detail and strong organisational skills.
• Familiar with computer systems; Opera experience preferred with full training provided.

Responsibilities

• Welcome guests with a warm, professional and genuine smile.
• Complete guest check-ins and check-outs efficiently and accurately.
• Respond to guest inquiries, requests and complaints with confidence and care.
• Handle reservations, telephone calls and emails in a timely and professional manner.
• Process payments and maintain accurate guest accounts.
• Promote hotel facilities, dining experiences and local attractions.
• Work closely with Housekeeping, Food & Beverage, Maintenance and other departments to ensure a seamless guest experience.
• Maintain high standards of presentation within Reception and the lobby areas.
• Ensure guest information is handled accurately and confidentially.
• Support the Front Office team with the smooth day-to-day operation of Reception.
• Deliver our luxury service standards with the Wonderfully Wotton personality.

Skills

Customer service

Hospitality experience

Communication skills

Team player

Attention to detail

Opera PMS

Problem solving

Tools

Opera PMS

Job description

Join Team Wotton!

At Wotton House, hospitality is about so much more than checking guests in and out - it's about creating unforgettable experiences.

Set within stunning Grade II* listed gardens in the heart of the Surrey countryside, Wotton House is a unique destination where history, nature and exceptional hospitality come together. From weddings and celebrations to relaxing escapes and corporate events, every day is different, and every guest has their own story.

We're bold, welcoming and just a little bit quirky. We believe in saying \"Yes - what's the question?\" and creating bespoke experiences that make every guest feel valued. Proud of our Green Key accreditation and our strong ties to the local community, we're committed to looking after both our people and the world around us.

If you're passionate about delivering exceptional service, enjoy meeting new people and want to be part of something genuinely special, you'll fit right in.

\"We are brave and we have a sense of humour - We are the flamingo in a flock of pigeons. Everything we do is Wonderfully Wotton.\"

Why You'll Love Working Here:

• Discounted hotel stays for you, friends & family
• Birthday day off
• Free meals on duty (saving over £1,000 a year)
• Wagestream - choose when you get paid
• 30% food & drink discount across RBH hotels
• £250 Refer a Friend scheme
• Enhanced family leave
• Flexible working opportunities
• Employee Assistance Programme
• Life insurance
• Training & career development
• Regular social events and wellbeing activities

... and many more fantastic benefits!

The Role

As one of our Receptionists, you'll be the first and last impression of Wotton House, providing a warm, friendly and professional welcome to every guest. You'll play a key role in ensuring every stay is seamless, creating memorable experiences from arrival through to departure while supporting the wider hotel team to deliver exceptional hospitality.

You’ll:

• Welcome guests with a warm, professional and genuine smile.
• Complete guest check-ins and check-outs efficiently and accurately.
• Respond to guest enquiries, requests and complaints with confidence and care.
• Handle reservations, telephone calls and emails in a timely and professional manner.
• Process payments and maintain accurate guest accounts.
• Promote hotel facilities, dining experiences and local attractions to enhance each guest's stay.
• Work closely with Housekeeping, Food & Beverage, Maintenance and other departments to ensure a seamless guest experience.
• Maintain high standards of presentation within Reception and the lobby areas.
• Ensure guest information is handled accurately and confidentially.
• Support the Front Office team with the smooth day-to-day operation of Reception.
• Deliver our luxury service standards while bringing the Wonderfully Wotton personality to every interaction.

We're Looking For Someone Who...

• Has previous customer service or hospitality experience (hotel experience is desirable but not essential).
• Has excellent communication and interpersonal skills.
• Thrives in a busy, fast-paced environment.
• Can remain calm under pressure and solve problems confidently.
• Has excellent attention to detail and strong organisational skills.
• Is confident using computer systems (Opera experience is preferred but full training will be provided).
• Enjoys working as part of a team while also using their own initiative.
• Has a flexible approach to working shifts, including evenings, weekends and bank holidays.
• Lives our Wonderfully Wotton values every day with a positive, can-do attitude.

Everyone's Welcome

RBH Hospitality Management is committed to creating an inclusive workplace where everyone can thrive.

If you require any reasonable adjustments during the recruitment process, please contact [e-mail].

#RBHIND