Receptionist

The Pudding; Doncaster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a motivated Receptionist for their Doncaster Clinic. The ideal candidate will possess strong customer service and admin skills, ensuring high-quality reception service while working flexibly to meet service demands. Ideal for those who thrive in dynamic environments and are committed to exceptional patient care.

Benefits

NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Qualifications

• Experience of dealing with the general public.
• Reception & Admin experience essential.
• Sound working knowledge of Microsoft packages including Word, Excel, Outlook.

Responsibilities

• To greet patients and process information received accurately.
• Follow strict procedures and protocols.
• Work effectively under pressure.

Skills

Customer Service

Organisation

Interpersonal Skills

Communication

Education

GCSE/O Level English and Maths

NVQ in Business Administration or equivalent

Tools

Microsoft Office

Job description

JOB TITLE: Receptionist

HOURS: Bank Position - Various working shift patterns to cover duties on Monday to Friday plus weekends. A Flexible approach towards the working week is required, due to service levels across both our Doncaster services.

PAY: £12.45 per hour. Overnight, weekend and bank holiday enhancements apply

BASE: Doncaster Same Day Health Clinic and Urgent Treatment Centre Doncaster Hospital.

REQUIREMENT: This post is for a Receptionist position and is predominantly a patient facing role

REPORTS TO: Operational Specialists

ACCOUNTABLE TO: Yorkshire Place Operational Manager

The Role

To provide a high-quality reception service at the Doncaster sites.

Duties And Responsibilities

• To greet patients and process information received accurately
• To be able to follow strict procedures and protocols at all times
• Utilise the appointment diaries via Adastra and HISS
• Work effectively under pressure in a calm & confident manner
• Inform clinicians of any deteriorating patients in the waiting room
• When necessary, to be able to complete stocktakes of medical equipment
• To complete routine administration checks when working overnight
• Ensure full patient confidentiality at all times
• To work individually or as part of a team
• To undertake all relevant training consistent with the requirements of the post
• To be flexible in roles undertaken according to the business need
• To undertake all relevant training consistent with the requirements of the post
• To adhere to FCMS Policies and Procedures at all times.
  
  

Our Key Expectations Are

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun. Happiness is healthy!

Awesome: We arent here to be average, were here to be awesome!

Humble: Were here to make a difference to the lives of others, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

General Duties

To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery

Maintain good relationships with other members of staff and stakeholders across all disciplines

To follow safe working practices and to comply with local Health and Safety policies and procedures

To recognise the importance of patient experience and patient feedback

Information Governance

Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.

Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.

Safeguarding

Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyones responsibility.

Training and Support

Contribute to own training needs and participate in relevant in-service training

Train and support new members of staff

Undertake mandatory training and complete in the timescale required

To attend staff meetings where required

Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.

The post holder will be expected to attend any necessary courses that provide relevant training.

Other Duties

This Job Description will be periodically reviewed in the light of developing work requirements.

This is an evolving role and, therefore, these duties are not exhaustive.

The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision. The Operational Manger may also ask for other duties to be carried out to the benefit of the organisation.

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Person Specification

Experience - Essential

Experience of dealing with the general public

Reception & Admin experience

Evidence of good organisation skill

Excellent customer service skills

Empathetic to staff and patient needs

Act with dignity and respect

Sound working knowledge of Microsoft packages including Word, Excel and Outlook

Ability to manage and prioritise workload whilst working under pressure

Excellent interpersonal skills including verbal and written communication

Be emotionally intelligent

Desirable

Experience within a healthcare environment

Experience of working with clinical IT systems

Understanding and knowledge of Information Governance

Experience of knowledge of safeguarding

Communication - Essential

Excellent oral and written skills

Excellent interpersonal skills with the ability to deal with difficult situations

Ability too adapt communication style in relation to the circumstance

Other - Essential

Diplomatic/tactful and understands importance of confidentiality

Ability to work calm under pressure

Enthusiastic and positive

Openness to learn new skills and apply these within the role

Professional conduct

Able to demonstrate compassion and

Self-motivation

Smart appearance

Enthusiastic and positive

Always aims for the best possible outcome for both staff and patients

Flexible

Qualifications -Desirable

EDCL or equivalent

NVQ in business administration or equivalent

GCSE/O Level English and Maths

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.