Receptionist

Crawley Borough Council; Crawley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Crawley Borough Council's Community Facilities Team as the first point of contact, providing a friendly and efficient reception service. This role demands exceptional customer service skills and offers the chance to coordinate emergency procedures as an Evacuation Control Officer. You will handle various inquiries and administrative tasks in a vibrant environment.

Benefits

Generous employee benefits package

Various discounts and wellbeing incentives

Qualifications

• Experience in a busy reception role is essential.
• First Aid training or willingness to qualify within three months.

Responsibilities

• Handle enquiries, complaints, and general reception duties.
• Serve as an Evacuation Control Officer during emergencies.

Skills

Customer service

Problem solving

Communication skills

Tools

Microsoft Office

Job description

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This role offers an exciting opportunity to join our Community Facilities Team as we continue our journey in our new premises.

The Town Hall and commercial office space are currently occupied by Crawley Borough Council, and we look forward to welcoming new commercial tenants on the upper floors soon.

You will provide an efficient, friendly, and welcoming service that promotes and supports Crawley Borough Council staff and other occupiers on the upper floors. As the first point of contact, you will handle:

• Enquiries
• Complaints
• General reception duties, including administrative tasks, access control, booking committee rooms, and managing building access for contractors and visitors

Problem solving, decision-making, and a working knowledge of Microsoft Office or equivalent are essential.

We seek someone with proven experience in a busy high-end reception role with exceptional customer service skills. Good verbal, listening, and written communication skills are essential, along with a solid knowledge of Health and Safety at Work.

You will be First Aid trained or willing to undertake and pass the qualification within the first three months of employment.

You will also serve as an Evacuation Control Officer, coordinating and assisting with the safe evacuation of personnel during emergencies and liaising with emergency services as required.

Additional information

Working hours are 37 hours per week, Monday to Friday, from 7 am to 3 pm.

A full UK driving license is required for this role.

If you are not already qualified in First Aid, you must be willing to undertake training within three months of starting. An additional allowance will be paid once qualified.

Employee benefits

We offer a generous package with a range of discounts, benefits, and wellbeing incentives suitable for everyone.

Our way of working

Our approach reflects the unique nature of our council. We encourage all colleagues to embody these values in their work. See if we are the perfect match for you.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment. We aim to be an inclusive and diverse employer of choice, reflecting the community we serve, and particularly welcome applications from underrepresented groups.