Receptionist

TN United Kingdom; Corringham; On-site; GBP 1,000 - 3,000; Full time

Job summary

Join a forward-thinking organization dedicated to providing exceptional healthcare services in the community. This role offers the chance to work in a supportive environment, where you will play a vital part in facilitating the smooth running of a new medical center. With a focus on equality, diversity, and employee wellbeing, you will receive comprehensive training and support as you contribute to the health and wellbeing of the community. If you are passionate about making a difference and possess strong administrative and customer service skills, this opportunity is perfect for you.

Benefits

Flexible working arrangements

Employee assistance programs

Health and wellbeing support

Comprehensive induction training

Qualifications

• Experience in reception and administrative support.
• Strong customer service skills to handle inquiries effectively.

Responsibilities

• Provide comprehensive reception support for smooth operations.
• Manage administrative tasks and respond to inquiries professionally.

Skills

Reception Experience

Customer Service Skills

NHS Experience

Job description

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Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video.

Job overview

This is an exciting opportunity for an administrator to work within the local community.

Corringham IM&WC is one of four new medical centres being created across Thurrock as part of the Better Care Together Thurrock transformation programme, led by the Thurrock Integrated Care Partnership. This transformation programme includes the following partners: Northeast London Foundation Trust, Basildon and Thurrock University Hospitals NHS Foundation Trust, Essex Partnership University NHS Foundation Trust, NHS Thurrock Clinical Community Group, Thurrock Council and Thurrock Community Voluntary Services.

Main duties of the job

The post holder will be required to provide comprehensive and confidential reception/administrative support to the locality/department to ensure the smooth running of the area.

Key Responsibilities:

1. Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
2. Respond to enquiries, and take appropriate action on behalf of the service, by telephone, personal contact.
3. Manage and maintain an efficient administrative system on behalf of others.
4. Work without supervision and ensure urgent situations are addressed swiftly.
5. Ensure workload is managed and prioritised appropriately.
6. Liaise with all healthcare professionals when booking rooms.
7. Take and record minutes for team meetings.
8. Training of any additional staff.
9. Raising tickets to Estates.

Working for our organisation

NELFT places great importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and undertake a comprehensive induction of up to two weeks, including mandatory training, systems training, and the allocation of equipment. As part of the process, new starters will have the opportunity to meet the executive team, senior managers, and attend drop-in sessions focusing on engagement, health, wellbeing, and key processes. The induction will be held at our head office in Rainham, Essex.

Our Values 2025 - 2030

Working with our colleagues, patients, and carers, we have co-produced three new values that we aim to embed within our culture here at NELFT:

• We are kind.
• We are respectful.
• We work together with our communities.

These values help us strive to provide the best care by the best people.

Probationary Period

This post will be subject to a probationary period.

High Cost Area Supplement - Fringe

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,258 to a maximum of £2,122 pro rata for part-time).

Detailed job description and main responsibilities

Front of House

• Facilitate the smooth running of the reception, dealing sensitively with any complaints, problems, or issues arising, highlighting, and referring problems where necessary to the line manager.
• Take clear messages and pass them promptly to the appropriate team member, using own judgment on urgency.
• Responsible for ordering stationery and supplies via the electronic procurement system, receipting goods, and chasing shortfalls.
• Customer Service and Communication
• Retrieve and record patient information in line with service requirements.
• Collate information for surveys within the building.
• Manage parking Eye/iCloud room bookings.
• Perform daily inspection of the defibrillator bag.

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all roles. Please check your eligibility under the UKVI points-based system.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants from seeking appropriate support with applications if needed for declared disabilities.

Person specification

Reception Experience

• Years of experience

Customer Service Skills

• Experience

NHS Experience

• Years of experience

We believe in bringing your authentic and best self to work to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

• An award-winning approach to equality and diversity with supportive networks for ethnic minorities, staff with disabilities or long-term conditions, and LGBT staff.
• A commitment to supporting colleagues in achieving work-life balance through flexible working opportunities and support for working parents and carers, recognized as a ‘Top 10 Family Friendly Employer’ by Working Families.
• Proactive health and wellbeing support, including access to employee assistance programs, psychological support, wellbeing conversations, and health and wellbeing ambassadors.
• Detailed information about our wellbeing and benefits can be found in this link.

As a flexible working friendly organisation, we want to accommodate flexible working arrangements, whether job sharing, part-time hours, or other patterns. Speak to us about how we might support your needs.