Receptionist

NICO'S; City of Westminster; On-site; GBP 32,000 - 47,000; Full time

Benefits offered by this job

28 days holiday

Birthday day off

GymFlex discount

Private medical insurance with BUPA

Private dental insurance with BUPA

Cycle to Work

Company doctor access

Eyecare & specs vouchers

Training & development

Sponsored social events

Job summary

RB Holdings is seeking a Receptionist to join our Front of House team at Oswald's in London. You will create a warm first impression for members and guests, manage bookings and arrivals, and act as a communication hub between members and departments.

The role requires a confident communicator, excellent organisational skills, and a discreet, team-oriented approach to delivering outstanding customer service in a fast-paced environment.

Qualifications

• Experience of working in a luxury hotel, restaurant or private member's club advantageous.
• Confident communicator with excellent organisational skills.
• Discreet, reliable, and team-oriented, with a genuine passion for customer service.
• The ability to multitask and remain calm under pressure in a fast-paced environment.

Responsibilities

• Create a warm, professional, and welcoming first impression for all members and their guests.
• Manage restaurant bookings and guest arrivals efficiently, handle phone calls and email enquiries promptly and professionally.
• Act as a key point of communication between members, guests, and departments.
• Respond to inquiries and requests calmly while maintaining high service standards.

Skills

Confident communicator

Organisational skills

Discreet & reliable

Multitasking under pressure

Job description

RB Holdings is a growing hospitality group shaping some of the most distinctive private members' clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly.

Our London portfolio includes 5 Hertford Street, Oswald's, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime's, alongside a new Birley Bakery in New York City.

We are currently seeking a Receptionist to join our Front of House team at Oswald's, with the opportunity to earn up to £47,000 p/a!

Why work with us as a Receptionist?

• Earnings of up to £32,000 per annum + discretionary service charge
• 28 days holiday per year (including bank holidays)
• Birthday day off
• Discounted gym membership with GymFlex
• Monthly well-beingdays with our Masseuse, Reflexologist, and Chiropodist
• Private medical insurance with BUPA
• Private dental insurance with BUPA
• Workplace nursery scheme
• Cycle to Work Scheme
• Employee Assistance Programme - Hospitality Action
• Access to a company doctor
• Eyecare & specs vouchers
• In-house industry training
• Sponsored social events
• Recommend a friend bonus of £1,000
• Online retail discounts
• Free English Classes
• Freshly prepared meals whilst on duty
• And more!

Working Hours:

• 5 day working week between Monday - Saturday on a rota basis (seven shifts a week).
• Shifts will include evenings, flexibility is essential
• Bank Holidays and the Christmas period off - our venues are closed.

What you will do:

• Create a warm, professional, and welcoming first impression for all members and their guests
• Manage restaurant bookings and guest arrivals efficiently, handle phone calls and email enquires promptly and professionally
• Act as a key point of communication between members, guests, and departments
• Respond to inquiries and requests calmly while maintaining high service standards

What are we looking for?

• Experience of working in a luxury hotel, restaurant or private member's club advantageous
• Confident communicator with excellent organisational skills
• Discreet, reliable, and team-oriented, with a genuine passion for customer service
• The ability to multitask and remain calm under pressure in a fast-paced environment