Receptionist

ISS; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facility management company is seeking a vibrant Receptionist for their office at the iconic Cheesegrater building. The role involves welcoming visitors, managing meeting rooms, and supporting hospitality services. Ideal candidates will have strong communication skills and the ability to thrive in a fast-paced environment. Experience in customer-facing positions is preferred. This position offers a dynamic work atmosphere focused on professional service and client relations.

Qualifications

• Experience in customer-facing roles, such as hotel or retail, with transferable skills valued.
• Friendly, approachable, and professional personality.
• Ability to adapt and learn quickly in a fast-paced environment.

Responsibilities

• Welcoming and assisting visitors.
• Booking and setting up meeting rooms.
• Supporting hospitality by delivering food to meeting rooms.

Skills

Customer-facing experience

Strong communication skills

Problem-solving attitude

Flexibility

Interpersonal skills

Job description

We are looking for a vibrant and proactive Receptionist to join our team at the prestigious Cheesegrater building. This is a key office and workplace assistant role, where ISS manages reception, hospitality, and cleaning services.

Main Responsibilities:

• Welcoming and assisting visitors
• Booking and setting up meeting rooms
• Carrying out regular floor checks to ensure lighting, heating, and general comfort
• Supporting hospitality by delivering food to meeting rooms
• Assisting with ad hoc events such as day meetings or board events, including overtime for evening activities

This admin-focused role requires attention to detail and confidence in using workplace systems. It is ideal for someone with a positive attitude, capable of maintaining a professional and welcoming environment even on quieter days.

Additional Responsibilities:

• Open, close, and man Reception desks during operational hours, delivering professional customer service
• Ensure HSEQ and COSHH compliance, updating ISS documents like SOPs and H&S records
• Monitor, report, and log tasks, supplier activities, and service delivery per onsite guidelines
• Support meetings and events on-site, including hospitality, housekeeping, and porterage as needed
• Respond flexibly to shift patterns, covering colleague absences and supporting other ISS locations
• Maintain office areas to ISS and client standards, meeting all client requests courteously and efficiently
• Build and maintain strong relationships with clients, stakeholders, contractors, and team members

Qualifications and Skills:

• Experience in customer-facing roles, such as hotel or retail, with transferable skills valued
• Friendly, approachable, and professional personality
• Strong communication and interpersonal skills
• Ability to adapt and learn quickly in a fast-paced environment
• Team player with the ability to work independently when needed
• Customer service-focused with a proactive problem-solving attitude
• Flexible, reliable, and able to manage multiple priorities

ISS is a world-leading workplace and facility management company committed to diversity and inclusion. We support and promote inclusive hiring practices and are proud to be a Disability Confident employer.