Receptionist

Intercontinental Hotels Group; City of Westminster; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

£30,472 full time salary

Wagestream

28 days holiday

Free meals on duty

IHG employee discounts

Global opportunities

Job summary

Kimpton Fitzroy London, part of Intercontinental Hotels Group, is seeking a Front Office Receptionist in Central London. You will welcome guests, manage check-ins and check-outs, and assist with inquiries while upholding guest-first service.

Ideal candidates have hotel reception experience, strong English communication, familiarity with Opera and Office 365, and flexibility to work weekends and holidays. We offer both full- and part-time roles with competitive pay and benefits.

Qualifications

• Previous hotel front desk experience preferred.
• Excellent communication and guest service skills.
• Familiar with Opera or similar PMS and Microsoft Office 365.

Responsibilities

• Greet guests, check-in/check-out, and assist with inquiries.
• Provide information and resolve issues promptly.
• Promote IHG One Rewards and upsell rooms and F&B outlets.
• Maintain a clean, organized front desk and ensure smooth communication between shifts.
• Monitor security and adhere to hotel protocols.
• Handle guest requests and elevate when necessary; familiarity with shifts, weekends, and holidays.

Skills

Customer service

Communication

English language

Proactive attitude

Flexibility

Teamwork

Tools

Opera PMS

Office 365

Job description

Job Responsibilities

• Greet guests, handle check-ins/check-outs, and assist with inquiries.
• Provide accurate information and resolve issues promptly.
• Promote IHG One Rewards and upsell rooms and F&B outlets.
• Maintain a clean, organized front desk and ensure smooth communication between shifts.
• Monitor security and adhere to hotel protocols.
• Handle guest requests, queries, and concerns, and elevate when necessary. Previous hotel reception experience (4- or 5-star experience preferred).
• Strong customer service skills and a proactive attitude.
• Familiarity with IT systems like Opera and Office 365.
• Excellent communication skills (English required; additional languages a plus).
• Flexible with shifts, including weekends and holidays.

At Kimpton Fitzroy London we are looking for a Front Office Receptionist to join our team in Central London - Full and Part Time roles available A "London Hotel Like No Other," Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury's Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property? Our Front Office Receptionists support the Front Office Manager to ensure a guest is met with a genuine welcome and that their needs are attended to throughout their stay. We believe that a stay at Kimpton Fitzroy London is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large. As a Front Office Receptionist, you'll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences., IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

We are part of the IHG Hotels & Resorts family, one of the world's leading hotel companies, with a portfolio of 21 brands worldwide - which means global opportunities! Our Front Office Receptionist enjoys a range of benefits including:

Benefits

• £30,472 full time salary (£14.65 per hour) plus great IHG perks!
• Access to Wagestream a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Free meals whilst on duty prepare by skilled chefs!
• Worldwide employee and friends & family hotel room discounts
• Discounts off your supermarket shop, other shopping, and experiences through our portal!
• Food and Beverage discounts at the delicious Fitz bar and Fitz Brasserie
• Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Season ticket loan.
• Life insurance
• Regular sporting and social events

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.