Receptionist

Axiom Hospitality Limited; City of Edinburgh; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Hotel discounts across all Axiom sites

28 days holiday including bank hols

Discounts across retail/restaurants

Employee Assistance Line

Stream Financial Wellbeing access

Referral bonus £500 per hire

Length of service awards

Job summary

Dalmahoy Hotel & Country Club in Edinburgh is seeking a part-time Receptionist to join our Truly Talented front office team. Reporting to the Front Office Manager, you will greet guests, handle inquiries, and maintain high service standards in a fast-paced environment.

The role offers a permanent part-time contract (24 hours per week) with hotel discounts across Axiom Hospitality hotels, generous holiday entitlement, and opportunities for progression within the group.

Qualifications

• Experience in hospitality reception is preferred.
• Ability to provide courteous and efficient guest service.
• Right to work in the UK is required.

Responsibilities

• Greet guests in a warm, friendly manner and maintain high service standards.
• Handle inquiries and requests in person, face-to-face or over the telephone.
• Greet guests, assist with check-in/check-out, and support front desk operations.
• Promote company values and ensure compliance with front desk procedures.

Job description

Salary: 12.71 per hour
Job Type: Permanent
Hours: Part-time
Town: Edinburgh

Dalmahoy is located 7 miles from Edinburgh's city centre, surrounded by beautiful Scottish countryside, just off the A71 lies the four-city Dalmahoy Hotel and Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges, it is a celebration of Scottish heritage dating back to the 13th century. With 18 operating departments and up to 250 employees, Dalmahoy offers unrivalled opportunities to progress your career across many different roles and disciplines.

We are currently recruiting for a part-time (24 hours)Receptionist to join our Truly Talented team.

Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What we offer

• CONTRACT TYPE & HOURS Permanent, Permanent, part-time contract (24 hours per week)
• Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Stream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £500 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Asa Receptionist, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities of a Receptionist will include but are not limited to:

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
• To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
• To promote the company values and behaviours at all times.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Dalmahoy Hotel & Country Club.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.