Receptionist

Leonardo Hotels; City of Edinburgh; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Vouchers for high street shops

Thank You Week

Training & progression paths

Job summary

Leonardo Hotels is seeking a warm, professional Receptionist to join our Edinburgh property. You will greet guests, manage check-in/check-out, and act as a welcoming ambassador for the Leonardo Hotels brand.

Your role will involve delivering the 5-star guest experience and collaborating with other departments to ensure smooth operations and memorable stays. You will be part of a vibrant front desk team, using local knowledge to offer guests top-notch recommendations and a seamless arrival

Qualifications

• Be passionate to make a difference and eager to bring new ideas to the table.
• Be courteous to guests and colleagues at all times.
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city.
• Have top-notch organisational skills.
• Be dependable, and a reassuring influence for guests.

Responsibilities

• Organise all aspects of the check-in and check-out processes.
• Act as an ambassador for the hotel and Leonardo Hotels estate, upholding service standards.
• Collaborate closely with other departments to create memorable guest moments.
• Provide warm, friendly, and professional guest interaction as the first point of contact.
• Support the smooth running of Front Office and contribute to team objectives.

Job description

The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Receptionist you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you'll be offering guests the real 5-star treatment at our hotel!

If you're our ideal Receptionist, you will:

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Some of the perks you could enjoy including:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!