Receptionist

Landmark Information; City of Edinburgh; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company in the information sector seeks a Receptionist to be the first point of contact for customers. This role involves handling communications, managing customer relationships, and providing high-quality service. The ideal candidate will possess strong administrative skills, problem-solving abilities, and proficiency in Salesforce, contributing to a dynamic and supportive work environment.

Benefits

34 days annual leave (pro rata for part-time)

Free parking

Focus on training and career progression

Competitive salary & benefits

Qualifications

• Confident communicator with a drive for results.
• Extensive experience in providing value-added customer service.
• Ability to manage a varied workload.

Responsibilities

• Provide high-quality service handling inbound & outbound calls.
• Take ownership of customer issues, solving at first contact when possible.
• Support wider teams to meet performance standards.

Skills

Administrative skills

Problem-solving

Customer service

Organisational skills

Multi-tasking

Proficiency in Microsoft applications

Tools

Salesforce

Job description

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What it’s like to work for Millar & Bryce

We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work, social and team building event. As well as this we offer:

• 34 days annual leave (pro rate for part time)
• Free parking
• Focus on training and career progression
• Competitive salary & benefits

The Opportunity

As our Receptionist you will be the first point of contact between us and the most important part of our business: our customers. By putting the customer at the forefront of every interaction, you will manage customer communications relating to their orders, account queries and products by keeping it simple and making it easier to do business with Millar & Bryce. Providing quality customer service and identifying specific customer requirements, you will be able to guide our customers, using your knowledge and expertise of all operational areas.

The role will involve but will not be limited to:

• Providing a high-quality service to Millar & Bryce customers comprising of handling inbound & outbound calls and undertaking a range of processing tasks.
• Taking ownership of customer problems, solving them at first point of contact when possible and escalating when required
• Collaborating within the teams to clarify facts, exchange information or resolve enquiries and issues.
• Supporting the wider Millar & Bryce teams to ensure that performance standards and business objectives are met.

About You

You will be a confident communicator who is driven to deliver results. You will also be/have:

• Good administrative and organisational skills
• Proficient problem-solving
• Extensive experience in providing value added customer service
• Ability to multi-task and prioritise a varied workload
• Proficient in Microsoft applications and use of internal and external databases and
• Previous experience using Salesforce is desirable