Receptionist

Radisson Hotel Group; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a dynamic team as a Receptionist at a leading hotel in Edinburgh. You'll play a vital role in providing exceptional guest experiences, ensuring satisfaction through service excellence, and becoming part of a culture that celebrates growth and opportunity. With flexible working conditions and career progression opportunities, this position is ideal for individuals passionate about hospitality.

Benefits

Special rates for team members and families

Access to over 20K learning modules through Radisson Academy

Contributory pension scheme

Complimentary meal on duty

Uniform provided

Opportunities for progression

28 days holiday for full-time staff

Free use of leisure, pool, and gym facilities

Qualifications

• Experience in a similar position beneficial but not essential.
• Strong verbal communication skills.
• Creative problem-solver with a positive attitude.

Responsibilities

• Delivering high-level guest experiences and satisfaction.
• Managing all aspects of the guest journey.
• Ensuring smooth running of the front office department.

Skills

Flexibility

Problem-solving

Communication

Teamwork

Attention to detail

Job description

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Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment, and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a Receptionist to join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Receptionist

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us, you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures, and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full-time team members
• Free use of our leisure, pool, and gym facilities at off-peak times where applicable

The Receptionist Role

Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

• Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy, and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

As Receptionist, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For In Our Receptionist

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers, we are looking forward to getting to know you!

The Radisson Blu Edinburgh Hotel is located in the heart of the historic Royal Mile in Edinburgh’s old town, just a short walk to major city centre attractions. Walk to the iconic Edinburgh Castle, National Museum of Scotland, the Scottish Parliament, and Edinburgh’s famous shopping thoroughfare, Princes Street. The hotel is also within easy reach of Holyrood Palace and Holyrood Park. Arthur’s Seat, the park’s highest point, offers stunning views of the Scottish capital. Each of our 238 high-end bedrooms and suites offers modern design with sleek furnishings and Naturally Cool theme décor, as well as an on-site restaurant, bar, leisure facilities, spa, and meeting rooms where our guests can expect a warm welcome and excellent service from our team.