Receptionist

Rodericks Dental; Chesterfield; On-site; Full time

Job summary

Rodericks Dental is seeking a dedicated Receptionist for their Chesterfield practice. This role involves being the first point of contact for patients, ensuring an exceptional patient experience, and managing appointments efficiently. The successful candidate will demonstrate excellent communication skills, IT proficiency, and an eagerness to learn about dental treatments.

Benefits

Tiered salary based on experience and skills

Retail discounts through an app

Increasing annual leave with service

Extra day of annual leave for birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Ability to build rapport and deliver high customer service.
• Positive attitude, resilience, and composure.

Responsibilities

• Providing an exceptional patient journey both in person and over the phone.
• Managing the diaries to ensure proper scheduling.

Skills

Customer Service

Communication

Attention to Detail

IT skills

Tools

SOE software

Job description

Job Type: Permanent

Job Sector: Health, Medicine

Region: East Midlands

Location: Chesterfield

Salary: £12.51 per hour

Salary Description: Competitive Salary + practice performance bonus scheme

Posted: 11/06/2025

Recruiter: Rodericks Dental

Job Ref: rodericks/TP/82132/6907

Role Description

Receptionist

Location: Cavendish Dental, 57 West Bars, Chesterfield, S40 1BA

Hours: 24 hours per week

Benefits:

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-use app
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday!
• Comprehensive training (including online and in-person courses)
• Refer a friend scheme

As a Receptionist, you are at the heart of your practice. You are the first point of contact for every customer, welcoming them, understanding their feelings, and ensuring they have a great experience. First impressions matter.

You will work alongside every team member, building trust through efficiency, accuracy, and people skills. You must be a great communicator, able to talk clearly and calmly with patients both in person and over the phone. You should handle concerns and queries regarding treatments, including pricing and follow-ups.

Key Responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries to ensure proper scheduling
• Understanding the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within specified timescales
• Processing payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies, and other organizations

Key Skills and Experience

• Ability to build rapport and deliver high customer service
• Passion and ability to learn about dental treatment options
• Motivated to drive practice success by seizing opportunities
• Ability to follow structured processes and work in an organized manner
• Comfortable working to practice KPIs (call answer rate, data capture, rebooking)
• IT skills with the ability to learn SOE software
• Positive attitude, resilience, and composure
• Strong attention to detail
• Excellent team player

If you are interested in working with Rodericks Dental Partners, don’t hesitate to click "Apply" now.