Receptionist

Carden Park Hotel Golf Resort & Spa; Chester; On-site; GBP 26,000; Full time

Job summary

Join Carden Park Hotel as a Receptionist, providing exceptional customer service in a vibrant team environment. This full-time role involves checking in and out guests, handling inquiries, and ensuring a welcoming atmosphere. Ideal candidates have customer service experience, communication skills, and a desire for career development.

Benefits

Generous bonus scheme/share of the service charge

Discounted hotel accommodation for family and friends

Discounted food and drink at the hotel

Discounted use of the 5* spa

Free staff lunch

Free on-site parking

Access to perks platforms

Free Golf and Leisure Club membership

Career development through funded qualifications

Two paid charity days per year

Qualifications

• Previous customer service experience is required.
• Experience in hotel reception preferred.
• Confident communicator and computer skills are essential.

Responsibilities

• Ensure guests receive the best possible service.
• Check in and out guests efficiently.
• Accurately handle guest billing and inquiries.

Skills

Customer Service

Communication

Computer Skills

Tools

Opera Software

Job description

Role: Receptionist

Contract: Full time permanent

Salary: £25,705 per annum plus extensive benefits

Carden Park Hotel are seeking all those who love providing excellent customer service! We are looking for a Hotel Receptionist to join our team to support with checking in and checking out guests. You don’t have to be a hotel receptionist expert, we would love to meet you if you have previous customer service experience!

Your day with Team Carden:

• Ensuring guests receive the best possible service
• Provide a warm and welcoming hospitable service whilst checking guests in or out
• Answer any guest queries in an informative and helpful manner
• Ensure all guest billing is accurate

Enjoy a full time role of40 hours per week, working both mornings, evenings and weekends.

The Perks of Team Carden

Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

• Generous bonus scheme / share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5* spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to perks platforms; high street discounts, and wellbeing assistance
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.

BePart of Team Carden

Providing world class service is at the heart of everything we do. You are the start of our guest’s journey with us when they arrive at the hotel; providing a friendly and informative service is key to making the right first impression to our guests. You will be required to be efficient, confident with computer skills and an excellent communicator. You will have confidence talking with our guests and informing them everything that is wonderful about Carden Park Hotel. You will be part of a remarkable team and team work is essential. If you have previous hotel reception experience that would be preferred, along with experience of working with Opera software, however, we know there are many transferable skills people have to offer and would support with your development into the role.