Receptionist

NHS; Chertsey; On-site; GBP 24,000 - 28,000; Full time

Job summary

A prominent NHS Trust in Chertsey is seeking a Receptionist to manage front desk operations and provide administrative support. The role includes greeting clients, handling inquiries, and managing communications. Candidates should have prior reception experience and excellent communication skills. Join a reputable organization committed to mental health and community services.

Qualifications

• Prior experience in a reception or office environment.
• Knowledge of using SystmOne is preferred.

Responsibilities

• Answer incoming calls and direct them professionally.
• Greet clients and visitors, notify team members of their arrival.
• Manage building access and car parking permits.
• Handle administrative tasks using Microsoft Office tools.

Skills

Excellent verbal and communication skills

Multi Tasking Skills

Education

Experience of working in an office or reception environment

Tools

SystmOne

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Surrey and Borders Partnership (SABP) is looking for a Receptionist to join their team. You will provide reception, switchboard facilities, and office administrative services for front of house services at various locations within Surrey and Borders Partnership Foundation NHS Trust including face-to-face contact with the public/clients, clients' families/carers, medical staff and other agencies.

General shift timings: 8AM to 4PM, 9 AM to 5 PM or 10 AM to 6 PM

Working hours: 37.5 hours Per week

Location: St. Peters Hospital Site, Holloway hill, Lyne, Chertsey, KT16 0AE (Location can vary within the Chertsey Area)

Main duties of the job

Answer all incoming calls to the switchboard and site promptly and professionally, directing them to the relevant person or team to meet caller requirements.

Handle telephone enquiries and messages, passing them on to staff members according to priority while maintaining a helpful and courteous manner.

Greet clients and visitors to the Trust, notify team members of their arrival using SystmOne, or provide directions as needed.

Assist staff, visitors, service users, and external agencies by providing requested information or support.

Support team members in communication with service users, carers, relatives, GPs, secretaries, and other care professionals.

Programme and issue building access cards and car parking permits, maintaining accurate records and database

Access and update Electronic Health Records using systems such as SystmOne.

Carry out secretarial and administrative tasks using Microsoft Outlook, Word, Excel, and PowerPoint.

Receive, sort, and direct incoming and outgoing post and deliveries

Photocopy documents and monitor stock levels of forms and leaflets for staff and service user use

Liaise with the maintenance team regarding building repairs to ensure a safe working environment.

Share responsibility for building security by managing visitors and escalating security concerns.

Order stationery and raise purchase orders or requisitions as directed by the Property Team

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trusts to work for? This ranking is based on staff feedback in the 2023 NHS Staff Survey.

Job responsibilities

• All staff will have a sound awareness of Safeguarding issues and be clear about their respective roles and responsibilities to report, respond to and share information in relation to Safeguarding Adults, Safeguarding Children, Domestic Abuse and Public Protection
• All staff will have a knowledge of and adhere to the Data Protection Act and will not disclosure to any person or organisation, any confidential information that comes into their possession in the course of their employment.
• To fully participate in the Trusts performance review and personal development planning process on an annual basis.
• Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process.
• To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
• To contribute positively to the effectiveness and efficiency of the teams in which he/she works.
• To undertake any other duties at the request of the line manager which are commensurate with the role, including project work, internal job rotation and absence cover.
• To contribute to a healthy and safe working environment by adhering to health and safety regulations and Trust policies.To contribute to the prevention and control of health care associated infection by adhering to Trust policies and guidelines.
• Surrey & Borders Partnership NHS Foundation Trust is committed to valuing and promoting diversity in employment, service delivery practices and its general environment. An expectation within the Trust is that everyone will take responsibility for promoting open, inclusive and accessible service provision, staff development and a culture that values and respects difference.
• Coordinate and book rooms for meetings and appointments.
• Maintain efficient and organized Front of House filing systems
• Maintain confidentiality and data security in line with Trust policies and procedures

Person Specification

Knowledge and Experience

• Knowledge on Excel, Work, Outlook
• Experience of working in an office or reception environment.
• Experience with SystmOne

Skills

• Excellent verbal and communication skills
• Multi Tasking Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.