Receptionist

Hotel Du Vin; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hospitality brand in Cheltenham is seeking a passionate Receptionist to ensure exceptional guest experiences. The ideal candidate will possess natural hospitality charm and a strong service orientation. This role offers competitive pay, development opportunities, and numerous perks, including discounted rates and funded apprenticeship programs.

Benefits

Discounted staff room rates

Discounts for friends and family

Discounts on dining

Fully funded apprenticeship programs

High street discounts

Cycle-to-work scheme

Healthcare Cash Plans

Referral schemes

Professional uniform

Wellness activities

Instant access to earned wages

Complimentary anniversary stays

Support for sustainable charities

Employee Assistance Programme

Qualifications

• Natural hospitality charm and a passion for service.
• Ability to handle queries of all kinds.
• High standards and engaging with people.

Responsibilities

• Be the face of the hotel and ensure exceptional guest experience.
• Handle queries and set the tone for guests' visits.
• Strive to exceed guests' expectations.

Job description

Receptionist, Hotel Du Vin Cheltenham

We are looking for a friendly, passionate, and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a lasting career with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. Your goal will be to ensure our guests' experience is exceptional, handling queries of all kinds.

As a Receptionist, you are the first and last person our guests see. You set the tone for their visit and strive to exceed their expectations before they leave.

If high standards come naturally to you, love engaging with people, and enjoy making guests smile daily, then you might be a perfect fit. Do you want to be part of something different, working with the best food, drinks, and a brand you can be proud of?

At Hotel du Vin, we create unforgettable memories for our guests. This role could be your next step into a supervisory position. We actively support internal development and progression, with opportunities for advancement.

We also plan to have 100 new apprentices in the business by year-end, and candidates for this position will have the opportunity to enroll in our apprenticeship scheme after probation.

In addition to competitive pay, we offer:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night.
• 50% off our best available rate for friends and family.
• 35% off your bill when dining in our brasseries and bistros.
• Fully funded apprenticeship programs to support your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle-to-work scheme – save up to 40% on bikes.
• Healthcare Cash Plans – dental, optical, and medical coverage from just £5/month.
• Referral schemes paying up to £1500 for referring friends.
• A professional uniform that looks great.
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness Week, and more.
• Access to Wagestream, allowing instant access to earned wages, real-time wage tracking, and money management tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including dinner, bed, and breakfast.
• Support for The Brain Charity, helping those with neurological conditions.
• Employee Assistance Programme offering free, confidential advice 24/7.

Our Sustainability Goals:

• 100% renewable energy for our electricity, mainly from UK wind farms.
• Recycling at least 70% of hotel waste, driven by staff efforts and our Sustainability Council.
• Transition to chemical-free cleaning systems in bedrooms and public areas, with eco-friendly kitchen systems.
• Volunteering two days per year for sustainable charities, paid in full.

If you're interested, click Apply Now.

Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunity employers and welcome applications from all qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age.