Receptionist

Voco St.Johns Solihull; Chadwick End; On-site; GBP 20,000 - 25,000; Full time

Job summary

The Crowne Plaza Liverpool John Lennon Airport is seeking a Receptionist who excels in delivering outstanding guest experiences. If you have exceptional customer service skills, a passion for attention to detail, and enjoy using technology to enhance guest interactions, this role could be for you. The position offers the opportunity to grow within a vibrant and customer-focused environment, along with various benefits including discounts, free meals, and gym memberships. Join a dynamic team committed to creating memorable moments for every guest.

Benefits

Discounts across retail, restaurants, events

Family and Friends discounts in hotels

Leisure Club / Gym free membership

International Travel at Employee Rate

Free on-site parking

Meals for free on shift

Opportunities for progression

Uniform provided

Flexible working hours

Qualifications

• Incredible customer service abilities and confidence to anticipate and deliver on guests needs.
• Enjoy using technology to enhance guest experience.
• Great interpersonal and communication skills.
• Incredibly attentive with guests.
• Able to remain focused under pressure and meet challenging deadlines.
• Hard-working but FUN.

Responsibilities

• Finding innovative ways to put a smile on customer’s face.
• Ensuring that every guest experiences a safe visit.
• Living and breathing outstanding service.
• Driving sales opportunities and maximising revenue and occupancy levels.

Skills

Customer service

Interpersonal skills

Attention to detail

Self-motivated

Flexibility

Job description

No matter what, you have the ability to smile the most welcoming smile and put the customer’s needs first. You love being able to make each and every person’s stay not only memorable but personal and you’re able to do that because you understand the importance of the small details.

You’re a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And juggler – because you love change and are focused on delivering outstanding guest experience whilst overseeing a busy reception.

What you’ll be doing as a Receptionist

• Constantly finding innovative ways to put a smile on your customer’s face – that’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience
• Driving sales opportunities and maximising revenue and occupancy levels

What’ll make you a great fit for this Receptionist role

• It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• Leisure Club / Gym free membership
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Parking on site for free
• Meals for free on shift – hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours.