Receptionist

Integrated Care System; Cambridgeshire and Peterborough; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading healthcare organization is looking for a Receptionist to join their Clinical Administration Team. You will provide patient-focused, high-quality administrative support and assist with coordinating patient activity through the wards at Royal Papworth Hospital. The role requires previous experience in a customer-facing environment and strong communication skills. This position involves early and late shifts, with enhanced pay offered for weekends and bank holidays.

Benefits

Enhanced pay for weekends and bank holidays

Professional uniform provided

Opportunities for learning and development

Qualifications

• Numeracy and literacy skills are required.
• Experience in a customer-facing role.
• Experience working in an office environment.

Responsibilities

• Provide high-quality administrative support to enable patient flow.
• Assist with coordination of patient activity through wards.
• Record information and escalate delays to Patient Flow Facilitator.

Skills

Customer service skills

Attention to detail

Organizational skills

Communication skills

Education

NVQ II in Administration or Customer Service

European Computer Driving License (ECDL)

Tools

Microsoft Office Applications

Job description

Go back Royal Papworth Hospital NHS Foundation Trust

Receptionist

The closing date is 12 August 2025

An exciting opportunity has arisen to join the Clinical Administration Team where you will provide a patient focussed, high quality and complete administrative support service to enable patient flow.

You will be based on one of the wards in a specific area but there is the expectation that you may need to work across different wards and Main Reception to suit the needs of the Trust. You will interact with patients and relatives as well as staff based at Royal Papworth Hospital.

You will be an organised, efficient and motivated individual who is trustworthy and reliable. You must be able to be adaptable within your work role to support the team in all aspects of ward administrative cover.

Main duties of the job

The key duties of the role are to assist with the coordination of patient activity through the wards by the completion of designated admission. This includes following Trust standards for meeting and greeting patients, recording information, and escalating any delays to the Patient Flow Facilitator.

You will need keyboard skills and an aptitude for using a variety of IT systems together with a degree of flexibility. You will be working as part of a friendly supportive team and play an important part in providing administrative support to clinical areas.

Although we have a very strong learning and development function, we appreciate you will need to have acquired some skills and experience from your career for your time with us to be a real success. These can be found in the Person and Job Description attachment.

Uniform of a blouse/shirt is provided, and the uniform policy is black/navy trousers or skirt along with black or navy professional style shoes.

We work early and late shifts on rotation to cover weekdays, weekends and Bank Holidays and enhanced pay is offered.

Monday to Friday - early: 07:00-15:00, late: 11:00-19:00.

Saturday & Sunday -- 07:00-15:00.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Person Specification

Qualifications

• Numeracy and Literacy
• NVQ II in Administration or Customer Service or equivalent qualification or experience
• European Computer Driving License (ECDL) or equivalent qualification or experience

Experience

• Previous experience of using Microsoft Office Applications
• Previous experience of working in a customer facing role
• The ability to communicate basic or sensitive information to colleagues, patients and relatives
• The ability to pay close attention to detail in written and electronic communication and information storage
• The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
• Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
• The ability to suggest changes to own practice
• Demonstrates personal duty of care in relation to the safe use of equipment and other resources
• Maintains the quality in own work
• Previous experience of working in an office environment
• Previous experience of working in the NHS
• Knowledge or RTT requirements

Additional Criteria

• Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
• Able to work early, late, weekends and some Bank Holidays.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Royal Papworth Hospital NHS Foundation Trust