Receptionist

Careys Manor Hotel & SenSpa; Brockenhurst; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Brockenhurst is seeking a Receptionist to provide exceptional guest service and create memorable experiences. This role involves handling check-ins and check-outs, upselling services, and maintaining a welcoming front of house area. Ideal for someone with strong customer service skills looking to build a career in hospitality.

Benefits

Staff accommodation subject to availability

Free off-peak use of spa and gym facilities

Paid day off on your birthday

Free meals on duty

Training and development opportunities

Discounts off hotel stays, restaurants, spa services

Friends and Family discounts

Referral bonus for introducing a friend

Enhanced annual leave for long service (5 years+)

Qualifications

• Experience in customer service roles preferred.
• Good understanding of the English language.
• Passion for providing a memorable guest experience.

Responsibilities

• Complete check-ins, check-outs, and reservations using hotel software.
• Act as an ambassador for the hotel and communicate knowledge of facilities.
• Ensure security of guest and hotel property.

Skills

Customer service skills

Communication

Organisational skills

Attention to detail

Adaptability

Tools

PMS system (Opera)

Job description

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The role of the Receptionist is to extend warm and professional assistance to guests from the moment they arrive at the hotel. Providing excellent levels of guest care, creating memorable experiences and exceeding expectations is an essential part of this role.

This is an excellent opportunity to work at an award winning hotel and would suit someone looking to make use of their existing customer service skills and develop a career in hospitality.

Main responsibilities

• Work flexibly as part of the team
• Complete check-ins, check-outs and reservations, confidently and competently using the hotel’s PMS system, Opera
• Communicate with knowledge of our facilities, acting as an ambassador for the hotel and spa, the New Forest and its attractions.
• Identify opportunities to subtly upsell our services & products
• Liaise with other departments/managers and communicate information to ensure the smooth running of the hotel
• Ensure front of house areas and the property presents well at all times
• Ensure security is maintained in respect of money, keys, guest and hotel property
• Will have a real passion for customer service and a focus on the guest experience
• Must be friendly and engaging and possess excellent communication skills
• Must be highly organised with a keen eye for detail
• Must possess the ability to adapt to changing situations
• Must have a good understanding of the English language
• Will have experience of hotel software such as Opera/Fidelio (advantageous but not essential)

Employee per annum PLUS Service Charge tips

• Staff accommodation subject to availability
• Free off-peak use of the spa and gym facilities
• Paid day off on your birthday
• Free meals on duty
• Training and development opportunities
• Discounts off hotels stays, restaurants, spa services and products
• Friends and Family discounts
• Referral bonus for introducing a friend
• Enhanced annual leave for long service (5 years+)