Receptionist

CLEO Systems 24 Ltd; Brighton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Hourly pay £12.71

NHS Pension Scheme

Additional annual leave based on years

Enhanced family leave (maternity, p­t­

Inclusive wellbeing benefits

Employee Assistance Programme (24/7)

Professional development opportunities

Discount platform membership

Access to NHS Discounts

Job summary

Integrated Care 24 (IC24) is recruiting for a front desk receptionist at Ship Street Surgery in Brighton. You will warmly greet patients, manage appointments via phone, email and in person, process prescription requests, and maintain accurate patient records.

The role offers hourly pay and NHS Pension Scheme access, with enhanced annual leave and wellbeing benefits. We welcome applications from diverse backgrounds and provide development opportunities.

Qualifications

• A calm, courteous, and caring approach.
• Excellent communication and IT skills, including Microsoft Office.
• Ability to multitask and work efficiently under pressure.
• Strong commitment to confidentiality and data security.
• Flexibility to cover shifts and adapt to changing priorities.
• Accurate record-keeping and a friendly, approachable manner.

Responsibilities

• Warmly greet and check in patients, ensuring a positive first impression.
• Book appointments and manage queries via phone, email, and in person.
• Process prescription requests and accurately update patient records.
• Handle payments, post, emails, and other administrative tasks.
• Keep reception and consulting areas tidy and well-stocked.
• Manage patient registrations and assist with online service queries.
• Send referral forms and liaise with hospitals and community services.
• Maintain strict confidentiality and comply with data protection regulations.

Skills

Calm demeanor

Excellent communication

IT skills

Multitasking

Confidentiality & data security

Flexibility

Accurate record-keeping

Tools

Microsoft Office

Job description

What You’ll Be Doing

• Warmly greet and check in patients, ensuring a positive first impression
• Book appointments and manage queries via phone, email, and in person
• Process prescription requests and accurately update patient records
• Handle payments, post, emails, and other administrative tasks
• Keep reception and consulting areas tidy and well-stocked
• Manage patient registrations and assist with online service queries
• Send referral forms and liaise with hospitals and community services
• Maintain strict confidentiality and comply with data protection regulations

What You’ll Bring

• A calm, courteous, and caring approach
• Excellent communication and IT skills, including Microsoft Office
• Ability to multitask and work efficiently under pressure
• Strong commitment to confidentiality and data security
• Flexibility to cover shifts and adapt to changing priorities
• Accurate record-keeping and a friendly, approachable manner

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location

Ship Street Surgery, Ground Floor/First Floor, Ship Street, Brighton, BN1 1AE

What’s in it for you

• Hourly pay of £12.71
• Opportunity to join the NHS Pension Scheme
• Additional annual leave above statutory minimum based on service
• Enhanced family leave (maternity, paternity and adoption leave and pay)
• Inclusive wellbeing benefits
• Employee Assistance Programme including free 24/7 independent counselling and occupational health services
• Professional development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Eligibility / CV

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references.

We celebrate brave ideas and brave people. careers.ic24.org.uk

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at [e-mail].