Receptionist

The Grand Brighton; Brighton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join The Midland Hotel as a Receptionist, where you'll be at the forefront of creating memorable guest experiences. Your passion for service, coupled with your exceptional organisational skills, will thrive in our vibrant hotel environment, with perks including special rates on hotel rooms and ongoing training opportunities.

Benefits

Special rates on rooms across UK & Europe

Company-wide recognition scheme

Meals whilst on duty

Talent referral scheme

Celebration events

Access to Company Pension Scheme

Ongoing job-related training

Qualifications

• Passionate to make a difference.
• Top-notch organisational skills.
• Courteous to guests and colleagues.

Responsibilities

• Greeting guests on arrival.
• Ensuring a welcoming and comfortable experience.
• Providing local recommendations.

Skills

Organisational skills

Courteousness

Local recommendations

Dependability

Passion for customer service

Job description

The Grand Brighton, we are the name drop everyone wants to make! We are the original palace by the sea. And if we’re not on your bucket list already, you should make some space on it.We’re at the centre of a thousand tales, the location of a million memories and a champion for all things Brighton & Hove. We are fizzing with anticipation and excitement for the next stage of our own journey…Is it time to start the next chapter in yours?

As a face of the hotel, you’ll be a key contributor to the hotel's success - responsible for greeting all guests on arrival and ensure that their experience at the hotel is evoked with excitement making them feel welcome, comfortable and at ease.

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals whilst on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal Receptionist, you will:

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Our story

Set perfectly amidst the city, the iconic Brighton seafront, and the stunning backdrop of the South Downs, The Grand Brighton was officially opened on 21st July 1864 to great fanfare and celebrated as the original ‘Palace By The Sea’. The Grand is part of the Leonardo Hotels Limited Edition collection. Leonardo Hotels operates over 55 hotels across the UK & Ireland, with plans for major expansion over the years; there’s never been a more exciting time to join us!

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, hard work earns you genuine opportunities for development and progression. In order to thrive here, you need to enjoy working at pace. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.