Receptionist

TN United Kingdom; Blackpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Receptionist to join their team at a historic hotel in Blackpool. This role involves being the first point of contact for guests, ensuring a welcoming atmosphere and efficient service. You will manage check-ins, process payments, and assist with guest inquiries, all while contributing to a vibrant team culture. With a commitment to employee wellbeing and a supportive environment, this opportunity offers flexible working arrangements and various benefits. If you have a passion for hospitality and a knack for customer service, this could be the perfect role for you.

Benefits

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

• Strong customer service skills with a welcoming approach.
• Ability to multitask and prioritize under pressure.

Responsibilities

• Handle guest check-in and check-out with a smile.
• Process payments and manage cashiering duties.

Skills

Customer Service

Communication Skills

Multi-tasking

Microsoft Office

Opera (Hotel Management Software)

Job description

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The Imperial Hotel Blackpool , North Promenade, Blackpool, Lancashire, FY1 2HB

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A RECEPTIONIST AT THE IMPERIAL HOTEL BLACKPOOL

What you'll be doing...

Reporting to the Reception Manager, you can expect your working day to include the following:

• As the first and last point of contact for our guests, you will be handling ’check-in’ and ‘check-out’ with a welcoming smile, answering queries both face to face and over the telephone.
• You will be processing payments too and taking responsibility for cashiering during your shift.
• You will sign-post guest requests to the relevant department as and when challenges arise to ensure guests’ comfort at all times.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Receptionist, you will need the following qualities and skills:

• A ‘can-do’ approach to guest interaction and service, to ensure our guest’s needs are catered for.
• The ability to multi-task and prioritise workload, which on occasion may well be under pressure!
• Good written and verbal communication skills, with a working knowledge of Microsoft Office packages, (although not essential, previous experience of Opera would be a distinct advantage).

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.

#LifeatRBH

The Imperial Hotel Blackpool North Promenade, Blackpool, Lancashire, FY1 2HB

• Job Ref RBH14589
• Branch The Imperial Hotel Blackpool
• Location Blackpool
• Salary/Benefits £11.77 per hour (up to 40 hours per week)
• Contract type Temporary/Seasonal
• Hours Full Time
• Shift pattern will include working evenings, weekends and public holidays
• Hours per week up to 40 hours per week
• Date posted 29/07/2024
• Closing date 30/08/2024

A 4-star 19th-century hotel recalling the opulence and glamour of this famous resort’s Victorian heyday, with all the comforts of modern life.

The Imperial Hotel is situated on North Promenade, just a 10-minute walk from the town centre and all the major attractions. The hotel boasts spectacular views over the beach to the sea, beauty rooms and a health and leisure club with an indoor pool.

Ideal for business visitors with fourteen meeting rooms which can cater up to 600 delegates. From small boardrooms to the magnificent Lancastrian Suite, The Imperial Hotel provides flexibility for your meeting or event.