Receptionist

Integrated Care System; Bishop's Stortford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A friendly GP practice in Bishop's Stortford is seeking a part-time receptionist for 27.5 hours per week. The ideal candidate will handle patient greeting, phone enquiries, and appointment bookings while ensuring high-quality service. Previous experience in a customer-facing or administrative role is essential, alongside strong communication skills. This role supports the day-to-day operations of the practice and provides a critical link between patients and healthcare services.

Qualifications

• Experience in a customer-facing or administrative role.
• Strong telephone manner.
• Ability to work as part of a team and independently.
• Previous NHS experience preferred.

Responsibilities

• Greeting patients warmly and professionally.
• Answering phone calls and dealing with enquiries.
• Updating patient details accurately in the system.
• Booking and rescheduling appointments.
• Maintaining a clean and tidy work environment.

Skills

Customer service

Telephone communication

Teamwork

Administrative skills

Job description

This post is for 27.5 hours per week, working the afternoon shift 1.15pm - 6.45pm over both sites ( Stansted branch and Elsenham branch)

The majority of the post holders responsibilitieswill cover administration, reception, filing, scanning and record keeping tosupport the day to day running of the practice. The receptionist will be a partof a multiskilled team providing an effective and high quality standard of careto the practice population.

Main duties of the job

Greeting patients warmly and professionally.

Answering phone calls, dealing with enquiries, and booking appointments.

Checking patients in for their appointments.

Updating patient details accurately in the system.

Providing general information about the practice and its services.

Booking, cancelling, and rescheduling appointments using clinical systems (e.g. EMIS, SystmOne).

Managing urgent/same-day appointment requests effectively.

About us

Our GP practice is a friendly and professional primary care service committed to delivering high-quality healthcare to our local community. We provide a wide range of general medical services including routine consultations, chronic disease management, vaccinations, health checks, family planning, and minor procedures.

Our team includes experienced GPs, nurses, healthcare assistants, and administrative staff who work together to ensure patients receive timely, compassionate, and effective care. We are dedicated to continuous improvement, patient safety, and promoting a welcoming environment for everyone who uses our services.

The practice uses modern clinical systems to support efficient service delivery and adheres to NHS standards and guidelines. We are actively engaged in health promotion, preventative care, and collaborative work with local health and social care providers.

Job responsibilities

• Dealing with Patients in a courteous and efficient manner
• Dealing with telephone enquiries
• Allocating patient appointments in line with practice appointments
• Filing patients records
• Receiving, documenting and forwarding messages
• Explaining practice procedures to patients
• Documentation of all contact with patients
• Ensuring effective communication with all colleagues and patients
• Providing cross cover for colleagues during planned periods of absence
• Maintaining a clean and tidy work environment
• Tidying rooms and preparing for surgeries
• Ensuring the premises is left secure when leaving at night
• Chaperoning patients when required and following training
• Be willing to attend relevant meetings/study and update days even if not on the usual workday
• Participate in the staff appraisal system
• Comply with practices policies and procedures

Person Specification

Experience

• Experience in a Customer facing or administrative role
• Strong telephone manner
• Previous NHS experience
• Able to deal with a crisis with a calm competent manner
• Ability to work as part of a team and independantly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.