Receptionist

Malmaison; Birmingham; On-site; Part time

Job summary

A leading hotel chain in Birmingham seeks a passionate Receptionist. You will be the first point of contact for guests, ensuring their experience is exceptional. If you're eager to uphold high hospitality standards and seek career advancement through apprenticeship programs, this position is for you. Competitive pay and generous benefits are offered.

Benefits

Heavily discounted staff rates

Flexible health plans

Employee assistance program

Complimentary anniversary stays

Discounts at partner venues

Qualifications

• Must have a natural hospitality charm and passion for service.
• Set the tone for the guest's visit and ensure satisfaction.
• Available for internal development and apprenticeship programs.

Responsibilities

• Be the face of the hotel and assist guests with inquiries.
• Deliver exceptional service to enhance the guest experience.
• Encourage a warm and welcoming atmosphere.

Skills

Hospitality charm

Service passion

High standards

Job description

Overview

Opened 2002. 193 bedrooms. 120-seater Bar & Grill. 12 private event spaces - largest seats up to 120. Spa - 5 treatment rooms, sauna, steam room, Jacuzzi, pool, rain showers. Housed within the former Royal Mail Sorting Office in the heart of the city centre, within minutes of New Street station; Grand Central. England’s second city, Birmingham is packed full of exciting attractions. From being named as 'most exciting food destination' by the Good Food Guide 2022 to the world class Bull Ring Shopping Centre, live performances at the Barclaycard arena, Hippodrome and Alexandra Theatre, to tranquil walks down the Gas Street Basin canal. With multiple Industrial Revolution-era landmarks that speak to its 18th-century history as a manufacturing powerhouse, it’s also home to a network of canals, many of which radiate from Sherborne Wharf and are now lined with trendy cafes and bars.

About The Role

Receptionist, Malmaison £12.50 Per Hour, 20 Hours Permanent contract Birmingham

We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

Benefits

In Addition To Competitive Rates Of Pay We Offer

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.