Receptionist

Serco Limited; Birmingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community leisure trust in Birmingham is looking for a Casual Receptionist at Northfield Leisure Centre. You will be the first point of contact for customers, providing important information and service regarding the facility. The ideal candidate will have experience in customer service, strong communication skills, and the ability to handle cash. The position offers a flexible working schedule and free gym membership for you and a family member.

Benefits

Free gym membership

Discounted classes and facilities

Excellent development and training opportunities

6% employer matched pension contribution

Qualifications

• Previous experience in face-to-face customer service.
• Ability to maintain customer records.
• Confident handling of customer queries via telephone.

Responsibilities

• Provide customer information and service.
• Assist other staff as needed.
• Handle high levels of customer interaction.

Skills

Customer care skills

Good communication skills

Ability to handle cash

Calmness under pressure

IT system proficiency

Job description

Location: Northfield Leisure Centre, Birmingham, B31 2PD

Working Hours:Casual, as and when required covering earlies, days, lates between Monday to Sunday.

Salary:£8.20 to £12.21 per hour

Here at Birmingham Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Casual Receptionists to join the centre.

As the Receptionist you will be the first point of contact for our customers. Your role is to provide concise customer information and service with regards to the facility and its offerings. The role will involve a high level of customer interaction, which will be face to face, emails and dealing with queries over the telephone.In addition, there will be times when you will be required to assist other members of staff.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership for you and a family member across 8 of our fantastic leisure centres!

About you

We are looking to hear from candidates that have previous experience of dealing face to face with customers in a busy environment.

You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems.

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You will be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer

• Free membership at the Centre ,plus heavily discounted use of classes and facilities
• Excellent Development and Training Opportunities with our in - house Aquatic Training Academy
• Free safeguarding training and DBS checks
• 6% employer matched pension contribution
• For all Leisure benefits please see Employee Benefits (moreleisure.com)

#leisurejobs

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

*Google Chrome is the preferred browser to access Serco careers website*

Location: Northfield Leisure Centre, Birmingham, B31 2PD

Working Hours:Casual, as and when required covering earlies, days, lates between Monday to Sunday.

Salary:£8.20 to £12.21 per hour

Here at Birmingham Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Casual Receptionists to join the centre.

As the Receptionist you will be the first point of contact for our customers. Your role is to provide concise customer information and service with regards to the facility and its offerings. The role will involve a high level of customer interaction, which will be face to face, emails and dealing with queries over the telephone.In addition, there will be times when you will be required to assist other members of staff.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership for you and a family member across 8 of our fantastic leisure centres!

About you

We are looking to hear from candidates that have previous experience of dealing face to face with customers in a busy environment.

You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems.

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You will be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer

• Free membership at the Centre ,plus heavily discounted use of classes and facilities
• Excellent Development and Training Opportunities with our in - house Aquatic Training Academy
• Free safeguarding training and DBS checks
• 6% employer matched pension contribution
• For all Leisure benefits please see Employee Benefits (moreleisure.com)

#leisurejobs

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

*Google Chrome is the preferred browser to access Serco careers website*