Receptionist

Rodericks Dental; Bidford on Avon CP; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Rodericks Dental as a Receptionist in Bidford-on-Avon. You will be the first point of contact for patients, ensuring a pleasant experience while managing appointments and patient queries. This role requires excellent communication skills and a passion for customer service. Enjoy comprehensive training and a competitive salary with various benefits, including retail discounts and extra annual leave for your birthday.

Benefits

Tiered salary based on experience

Retail discounts and deals

Extra annual leave for your birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Experience in customer service roles.
• Ability to work to practice KPIs.
• Comfortable learning SOE software.

Responsibilities

• Provide exceptional patient journeys both in person and over the phone.
• Manage diaries and ensure appointments are scheduled correctly.
• Complete relevant forms for NHS and private schemes.

Skills

Customer Service

Communication

Attention to Detail

Rapport Building

IT Skills

Job description

Job Type: Permanent Job Sector: Health, Medicine Region: West Midlands Location: Bidford-on-Avon Salary Description: Competitive Salary + practice performance bonus scheme Posted: 11/07/2025 Recruiter: Rodericks Dental Job Ref: rodericks/TP/Bidford/Receptionist/7042

Role DescriptionReceptionistLocation: Bidford Dental, 11 Church Street, Bidford-on-avon, B50 4DA.Hours- 24 hours per week.Benefits-Tiered salary based on experience and skillsRetail discounts and deals through our easy-to-useappAnnual leave that increases with length of serviceExtra day of annual leave for your Birthday!Comprehensive training (including online and in person courses)Refer a friend schemeAs a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.Key responsibilities:Providing an exceptional patient journey both in person and over the phoneManaging the diaries and making sure that the time is filled correctlyWorking with the team to understand the full range of NHS and Private treatment options available within the practiceCompleting relevant forms for NHS and private schemes within a specified timescaleTaking payments and chasing outstanding patient debtLiaising with dental laboratories, supply companies and other organisationsKey skills and experience:Ability to easily build rapport, and work to a high level of customer serviceAbility and passion to build your knowledge of treatment options within the dental sector– becoming an expert on what your practice has to offer!Passionate about driving the success of the practice by seizing opportunities Able to follow processes and work in a structured and organised wayComfortable working to practice KPIs (call answer rate, data capture and rebooking)IT skills with the ability to learn SOE softwarePositive nature - Able to show resilience and always work in a composed mannerStrong attention to detailAn excellent team playerIf you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.