Receptionist

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Position: Receptionist
Hours: Full-time, 38.75 hours per week
Days: Monday to Friday
Working Hours: 8:15 AM - 5:00 PM

We have a fantastic opportunity for a full-time Receptionist to join the team at Fortwilliam Specialist Dental Clinic, part of Bupa Dental Care. As a Receptionist, you will play a crucial role in providing excellent customer service and ensuring the smooth running of our practice.

About Us: Located in a unique listed building on Antrim Road in Belfast, our clinic is part of the prestigious Bupa Dental Care network. We take pride in delivering high-quality dental care in a welcoming and professional environment. The practice is conveniently situated, with ample free parking available outside. For those using public transport, we are just a 1-minute walk from a bus stop serving all main city bus routes and less than a 25-minute walk from Yorkgate Train Station.

If you are enthusiastic, customer-focused, and eager to contribute to a dynamic dental practice, we invite you to apply today. Join our team and be a part of delivering exceptional dental care to our patients.

We look forward to welcoming a new member to our team at Fortwilliam Specialist Dental Clinic!

Receptionist role and responsibilities

• Meeting and greeting patients, providing a great first impression and patient journey
• Booking and amending appointments, answering the phone, updating patient records
• Co-ordinating the care packages for our patients that have been provided by our clinicians
• Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
• Excellent customer service skills face to face, telephone and via email
• Supporting the Practice Manager and clinical team with the smooth running of the practice
• Handling payments
• Accessing sensitive information whilst maintaining patient confidentiality

Your skills and experience

• Ability to be positive and professional in a fast-paced environment
• Previous administration or receptionist experience, preferably within a healthcare setting
• Strong communication skills face to face, via telephone and email
• Proficient with Microsoft Word and Outlook with overall strong organisation skills
• Previous experience with promoting company products and services
• Preferred Dentally experience

Your salary and benefits:

We make life better for millions. That includes yours. Here are just some of the benefits on offer when you join Bupa Dental Care:

• Competitive pay rates and the opportunity to increase this through training and development
• Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number. You will also receive the MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products, all to the approximate value of £350.
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK. This benefit includes access to online digital fitness providers too.
• Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP), Family Mental HealthLine and access to Personal Energy - Bupa’s own wellbeing programme.
• Discounted dental insurance which can be extended to immediate family members.
• Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa’s Menopause Plan.
• Wagestream – Access your income before payday, if and when you need it.
• Access to career pathways and support throughout your working life with Bupa Dental Care
• And many more, just ask.

Benefits

• Shop discounts (over 700 stores)
• Health and wellbeing discounts
• Discounted dental insurance
• Free CPD
• Employee referral scheme
• And many more!