Receptionist

Serco Limited; Basingstoke; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leisure management company in Basingstoke is seeking a Receptionist to provide excellent customer service at the Basingstoke Leisure Centre. The role involves being the first point of contact, offering information about the facilities, and assisting staff. Ideal candidates will have strong customer interaction skills and confidence in handling cash and using IT systems. The position offers a supportive working environment, training opportunities, and free leisure access.

Benefits

Free membership at the Centre for you and a friend

Discounted use of classes and facilities

Free safeguarding training and DBS check

Excellent development and training opportunities

6% employer matched pension contribution

Up to 21 days annual leave (pro rata) + bank holidays

Qualifications

• Experience dealing with customers in a busy environment; sales experience is a plus.
• Ability to handle cash and maintain customer records; strong telephone manners.
• Good communication and customer care skills; ability to work calmly under pressure.

Responsibilities

• Serve as the first point of contact for customers (face to face, email, and telephone).
• Provide accurate information about the facility and its offerings.
• Assist other staff as required to support smooth operations.
• Handle cash transactions and maintain customer records with accuracy.
• Use IT systems confidently to support daily tasks.

Skills

Customer interaction

Good communication skills

Ability to work under pressure

Confident with IT systems

Education

Customer service qualifications

Job description

Overview

Basingstoke & Deane Community Leisure Trust

Location: Basingstoke, Aquadrome RG22 6PG
Working Hours: 4.5 hours, 4pm to 8:30pm Tue / Thu
Salary: Up to £12.21 per hour + excellent benefits

Here at Basingstoke Leisure Centre our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team.

We are looking to recruit a Receptionist to join the centre. The Receptionist will be the first point of contact for our customers, providing concise information and service regarding the facility and its offerings. The role involves a high level of customer interaction face to face, via email, and over the telephone. There will also be times when you assist other staff members.

You will help in facilitating a safe, fun, and professional working environment with excellent development opportunities and free leisure access with excellent benefits and discounts.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

Responsibilities

• Serve as the first point of contact for customers (face to face, email, and telephone).
• Provide accurate information about the facility and its offerings.
• Assist other staff as required to support smooth operations.
• Handle cash transactions and maintain customer records with accuracy.
• Use IT systems confidently to support daily tasks.

About you / Qualifications

• Experience dealing with customers in a busy environment; sales experience is a plus.
• Good communication and customer care skills; ability to work under pressure with calmness and maturity.
• Ability to handle cash and maintain customer records; strong telephone manners.
• Confident with using IT systems; customer service qualifications are desirable.

Why Serco

Meaningful and vital work: Working within Leisure means you’ll play a critical role in ensuring the communities we serve receive exceptional service and a safe, fun environment to stay healthy and connected to others.

A world of opportunity: We support internal progression; opportunities to specialise, train, or progress into senior management.

Great people: Our staff are dedicated to providing the best possible service and take pride in their work.

What we offer

• Free membership at the Centre for you and a friend or family member (limited to 1) plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check.
• Excellent development and training opportunities.
• 6% employer matched pension contribution.
• Up to 21 days annual leave (pro rata) + bank holidays.
• All Leisure Benefits (moreleisure.com).