Receptionist

John Lewis Partnership; Bala; On-site; GBP 10,000 - 40,000; Full time

Job summary

A top hospitality employer is looking for a Hotel Receptionist at their Bala Lake Hotel. The role involves managing the reception area, handling bookings, and delivering superb guest service. Candidates should have strong customer service and organizational skills. This is a full-time permanent position offering £12.40 per hour and requires flexibility in working hours.

Qualifications

• Proven experience in a customer-facing role.
• Good numeracy and computer skills.
• Strong organizational and communication skills.

Responsibilities

• Managing bookings for hotel stays, spa treatments, and activities.
• Facilitating check-in/check-out procedures and addressing guest queries or complaints.
• Acting as a brand ambassador and upselling memberships/events.
• Delivering excellent guest service.

Skills

Customer service experience

Numeracy skills

Organizational skills

Communication skills

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About Bala Lake Hotel, Activity Base and Spa

It’s our Place in the Mountains. Situated in the beautiful Snowdonia National Park, overlooking spectacular mountains and just a short stroll from Llyn Tegid (Bala Lake), it's a magical place to work. If you are looking for a hotel with a difference, this could be it. You’ll be surrounded by a team of passionate and dedicated hospitality Partners committed to providing the best guest experience. Our guests are Partners, their friends, and family—co-owners of the business—reflected in the way our team approaches their responsibilities.

The hotel offers both activity and relaxation options in stunning surroundings, including activities like Segways, Crossbows, Archery, High Ropes Aerial Challenge, Gladiator Challenge, Leap of Faith, Low Ropes Course with Zip Wire, Laser Clay, Monster Trucks, Bala's Escape rooms, Cyber Tag, and a luxurious Spa overlooking Llyn Tegid towards the Arenig mountain.

Job Description

At a Glance:

• Salary: £12.40 per hour

• Contract type: Permanent

• Working pattern: 37.5 hours per week, with earliest start at 8:30 am and latest finish at 8:15 pm, including alternate weekends

• Location: Bala Lake Hotel, North Wales

As a Hotel Receptionist, you'll manage the reception area, deliver a first-class guest experience, and handle administrative tasks for the hotel and Partners.

Key Responsibilities

• Managing bookings for hotel stays, spa treatments, and activities (location dependent).
• Facilitating check-in/check-out procedures and addressing guest queries or complaints.
• Acting as a brand ambassador and upselling memberships/events.
• Delivering excellent guest service.

Essential Skills and Experience

• Proven experience in a customer-facing role.
• Good numeracy and computer skills.
• Strong organizational and communication skills.

Desirable Skills and Experience

• Knowledge of hotel operations.

The working hours are 37.5 per week, with shifts starting from 8:30 am to 8:15 pm, on alternate weekends.

The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, focusing on retail excellence, innovation, and diversity. As Partners, we share ownership, contribute to our success, and uphold values of kindness and respect. We foster an inclusive environment where everyone can thrive and grow.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment. We encourage quick completion of any vetting documents to avoid delays. DBS checks are conducted by registered third-party bodies, and some roles may also require financial probity checks.

Apply early, as vacancies may close if filled quickly.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss options with the hiring manager during your interview.