Receptionist

TN United Kingdom; Alderley; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a proud, family-owned establishment as a Receptionist in a vibrant hotel environment. This role offers a chance to engage with guests, manage bookings, and ensure a memorable experience for all. With a commitment to employee growth, you will enjoy benefits like discounted stays and a profit-sharing scheme. If you are passionate about hospitality and eager to contribute to a team that values honesty and personal connections, this opportunity is perfect for you.

Benefits

Annual profit share

30% discount on food and drink

50% off food when on shift

Discounted stays in hotels

Wellbeing support

Career growth opportunities

Access to discounts via JW BenefitHub

Qualifications

• Strong customer service skills to engage with guests.
• Ability to manage bookings and handle cash transactions.

Responsibilities

• Greet guests and manage their check-in and check-out processes.
• Handle bookings and address guest queries promptly.

Skills

Customer Service

Communication Skills

Booking Management

Cash Handling

Education

High School Diploma

Tools

Computer Reservation System

Job description

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Hotel Receptionist Vacancy - Up to £11.44 per hour plus tips and profit share

We are looking for a Receptionist to join our fabulous team.

The shifts for this role include; early shift 7am – 2.45pm, late shift 2.45pm – 10pm, and weekend work is required. The position is on a 35-hour contract.

What we offer our Receptionists:

• Annual profit share, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• Wellbeing support with our Employee Assistance Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, providing a wide range of high street and online discounts

What a Receptionist does at JW Lees:

• Meet and greet guests and visitors to the hotel
• Manage face-to-face, online, and telephone bookings
• Check all reservations and room allocations
• Handle guest queries and requirements
• Check guests in and out of the hotel
• Prepare restaurant reservations
• Maintain occupancy levels on the computer system
• Manage the computer system including room rates and changes
• Deal with customer requirements, complaints, and service issues
• Handle cash and card payments
• Ensure a safe environment; report any hazards or maintenance issues immediately

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees is the original modern, traditional brewer. With 150 pubs, inns, and hotels across the North West and North Wales, we are passionate about great beer, fantastic food, and memorable experiences.

We put people at the heart of our business, always doing the right thing and sticking together. Our six values are:

• Proud
• Savvy
• Honest
• Passionate
• Personal
• Together

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

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Created on 01/05/2025 by TN, United Kingdom