Receptionist

Frasers Hospitality; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality management company is seeking a friendly and energetic Receptionist to join the team in Aberdeen City. You will play a key role in ensuring a memorable experience for guests, handling queries, and maintaining high service standards. This permanent position offers competitive pay of £12.32 per hour for 20 hours per week along with excellent company perks and opportunities for career development.

Benefits

Heavily discounted staff room rates

50% off for friends and family

35% off dining

Fully funded apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral schemes

Professional uniform

Complimentary stays for anniversaries

Employee Assistance Programme

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to handle queries professionally.
• Willingness to learn new skills and grow within the company.

Responsibilities

• Be the face of the hotel and ensure guests have a memorable experience.
• Handle guest queries and provide professional service.
• Set the tone for guests' visits and ensure high standards.

Skills

Natural hospitality charm

Passion for service

Strong communication skills

Job description

Receptionist, Malmaison

Rate of Pay / Hours: £12.32 per hour plus generous company benefits, training & development / 20 hours per week

Type of Contract: Permanent

We are looking for a friendly, passionate, and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a career with Malmaison.

You must have a natural hospitality charm and a passion for service. Your goal will be to make every guest's experience memorable and ensure their queries are handled professionally.

As a receptionist, you are the first and last person our guests see, setting the tone for their visit and ensuring everything exceeds expectations before they leave.

If high standards come naturally to you, and you love making guests smile daily, you might be perfect for this role. Join us and be part of something different, working with excellent food, drink, and a brand you can be proud of.

At Malmaison, we create unforgettable memories for our guests. This role could be your next step into a supervisory position, with opportunities for internal development and progression. We aim to have 100 new apprentices by the end of the year, and successful candidates may enroll in our apprenticeship scheme after probation.

In addition to competitive pay, we offer:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night
• 50% off the best available rate for friends and family
• 35% off dining in our brasseries and bistros
• Fully funded apprenticeship programs to support your career growth
• High street discounts on shops, experiences, holidays, and more
• Cycle to work scheme – save up to 40% on bikes
• Healthcare cash plans including dental, optical, and medical coverage from £5/month
• Referral schemes paying up to £1500
• A professional uniform
• Wellness and National Campaign Days, promoting activities like Pay Day Lunches, Mental Health Awareness, and more
• Access to Wagestream for instant pay and financial management tools
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with dinner, bed, and breakfast
• Support for The Brain Charity, aiding neurological health
• Employee Assistance Programme – free, confidential advice available 24/7 for you and your family

Our Sustainability Goals include:

• 100% renewable electricity, mainly from UK wind farms
• Recycling at least 70% of hotel waste
• Eco-friendly cleaning systems in bedrooms and public areas
• Volunteering two days per year for sustainable charities, paid in full

If you're interested, click Apply Now.

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunities employers and welcome applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.