Reception / Workplace Experience Host

CBRE Local UK; Epsom; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading real estate services firm is looking for a Reception / Workplace Experience Host in Epsom, Surrey. The role involves managing office areas, greeting visitors, and providing administrative support. Applicants should have 1-2 years of experience in related roles, strong communication skills, and a problem-solving mindset. Competitive compensation offered.

Qualifications

• Minimum 1 - 2 years related experience in Front Desk, Concierge, or Customer Service roles is preferred.
• Advanced communication skills to present information effectively.
• Experience in facilities management or dealing with suppliers beneficial.

Responsibilities

• Own the office floors to ensure the best workplace experience.
• Greet employees and announce visitors.
• Maintain neat appearance of the reception area and common spaces.

Skills

Advanced communication skills

Problem-solving ability

Customer service experience

Job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Reception / Workplace Experience Host

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Experience Host to join the team located in Epsom, Surrey.

Role Summary:

• Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day
• Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking
• Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.
• Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed.
• Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management.
• Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures.
• Full JD can be provided upon application.

Experience Required:

• A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
• Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.
• Experience in facilities management and/or dealing with suppliers/contractors beneficial.
• Ability to solve problems and deal with a variety of options in complex situations.