Reception Team Member

Novotel Hotels; York; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel is seeking a Reception Team Member to provide exceptional service and create memorable experiences for guests in York. This entry-level, full-time position requires excellent communication skills, experience in hospitality, and a service-focused personality. The role involves greeting guests, managing check-ins, and addressing guest inquiries, ensuring a smooth operation and enhancing guest satisfaction. Join a dynamic team and excel in a rewarding environment with ample growth opportunities.

Benefits

Training and development programs

Discount card for Accor hotels worldwide

Complimentary stays in UK hotels

Meals on duty

Uniforms

Employee Advisory Service

Discounts in shops and hotel partners

Qualifications

• Experience working in a hospitality environment or similar.
• Knowledge of Opera and good IT skills are essential.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Communicate with guests by emails and on the phone, dealing with guest complaints.
• Take initiative to add a personalized experience.

Skills

Service focused personality

Great communication

Problem-solving

Fluency in English

Education

Experience in hospitality or similar

Knowledge of Opera

Good IT skills

Job description

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Company Description

Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

Company Description

Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

To us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.

Our hotel consists of 146 bedrooms, 6 meeting Rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.

Job Description

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Dealing with payments
• Communicate with guests by emails and on the phone
• Willing to work morning or afternoon shifts according to the needs of the business
• Enrol our guests to Accor Loyalty Membership
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Service focused personality is essential; experience is an asset
• Dealing with guest complaints following Accor standards
• Great Communications with all departments
• Making sure all important information is passed to next shift and your colleagues
• Assure task list has been done
• Being proactive in sorting-out problems
• Working with Opera or a related system are a plus
• Fluency in English
  
  

Qualifications

It is essential to have the following:

Knowledge and experience of Opera

Experience working in the hospitality environment or similar

Good knowledge of IT and system or the ability to learn new systems.

Additional Information

Benefits

Great talent deserves great rewards so here's just some of what we are able to offer:

• Training and development programs
• Discount card to be used in Accor hotels worldwide
• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
• Meals on duty
• Uniforms
• Employee Advisory Service
• Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )
  
  

Why Accor? Unleash Your Potential!

Step into a world beyond the ordinary at Accor, not just a global leader but a canvas for your individuality. Here, your journey is uniquely yours, woven with purpose and limitless growth. Embrace the extraordinary, write your story with us, and be part of shaping the future of hospitality.

Discover the boundless possibilities and exciting experiences waiting for you at Accor. Indulge your passion, contribute to a better world, and fearlessly challenge the status quo. Your limitless adventure starts here: Explore Opportunities

Join us in creating an inclusive community that celebrates diversity. At Accor, we're not just building careers; we're shaping a future where everyone thrives! #BELIMITLESS

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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