Reception Team Member

Welcome Break; Winchester; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Meals on shift

Overtime

Brand discounts

Family discounts

Welcome Break discounts

Incentives

Career development

Apprenticeships

Holiday allowance

Cycle to Work

Onsite parking

Uniform provided

Job summary

Welcome Break is seeking a Hotel Receptionist at the Days Inn Winchester to warmly welcome guests on arrival and be the friendly voice guests hear throughout their stay.

This role includes checking guests in/out, handling bookings and payments, and answering questions while maintaining a neat, welcoming reception area. Training is provided, and you can build a career with Welcome Break in a busy hospitality environment.

Qualifications

• Experience in customer service or hospitality preferred.
• Able to stay calm under busy conditions.
• Good attention to detail with bookings and payments.

Responsibilities

• Welcome guests, manage check-ins and check-outs, and ensure guests have what they need for a great stay.
• Handle bookings and payments, answer calls and guest questions, and keep the reception area tidy and welcoming.
• Follow health and safety and security procedures, complete checks as trained, and escalate guest issues promptly.

Skills

Guest service

Communication

Organization

Teamwork

Job description

Winchester, Hampshire, SO21 1P, United Kingdom, SO21 1PP

Immediate start available | Flexible full‑time or part‑time hours
Earn up to £12.85 per hour, plus £1 meals on every shift

Looking for a role where you can meet new people every day, stay busy, and make every guest feel genuinely welcome?

As a Hotel Receptionist at our Welcome Break Days Inn Winchester hotel, you’ll be the friendly face guests see first (and the helpful voice they speak to last!)

From smooth check‑ins and check‑outs to answering questions and keeping everything organised behind the desk, you’ll help create a great stay for every guest.

This role could be a great fit if you:

• Enjoy delivering friendly, welcoming service and helping people feel at ease
• Can stay calm, organised and professional when it gets busy
• Take pride in getting the details right—bookings, payments, and guest requests
• Like working as part of a supportive team and are happy to learn new systems (full training provided)

What you’ll do as a Hotel Receptionist :

• Welcome guests, manage check‑ins and check‑outs, and make sure everyone has what they need for a great stay
• Handle bookings and payments, answer calls and guest questions, and keep the reception area tidy and welcoming
• Follow health & safety and security procedures, complete checks as trained, and elevate guest issues quickly and confidently

What you’ll get as a Hotel Receptionist at Welcome Break:

• £1 meals on every shift
• Immediate start available + overtime if you want it
• 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
• My Welcome Break discounts – savings at hundreds of retailers
• Incentive schemes to reward great performance
• Clear career progression & development opportunities
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows with service
• Cycle to Work scheme
• Free onsite parking
• Uniform provided

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.