Reception Team Member

Welcome Break; Pen-y-cae; Remote; GBP 15,000 - 21,000; Full time

Benefits offered by this job

£1 meals per shift

Free tea, coffee and drinks on shift

Flexible hours with immediate start

Onsite parking

Uniform provided

Job summary

Welcome Break's Days Inn Bridgend is seeking a friendly Hotel Receptionist to greet guests and manage arrivals and departures with a warm, professional touch.

You'll handle bookings and payments, answer guest questions, and keep the reception area tidy and welcoming while following health and safety procedures. Immediate start and flexible hours available, with full training provided.

Qualifications

• Friendly, welcoming service is essential.
• Calm, organised and professional under busy conditions.
• Accurate handling of bookings and payments.
• Willingness to learn new systems and follow training.

Responsibilities

• Welcome guests, manage check-ins and check-outs, and ensure guests have what they need for a great stay.
• Handle bookings and payments, answer calls and questions, keep the reception area tidy and welcoming.
• Follow health & safety procedures, complete checks as trained, and escalate guest issues quickly.

Skills

Customer service

Guest interaction

Cash handling

Teamwork

Job description

Sarn Park, Bridgend, Glamorgan, United Kingdom, CF32 9SY

Job ID: 130048

Immediate start available | Flexible full-time or part-time hours

Earn up to £12.85 per hour, plus £1 meals on every shift

Looking for a role where you can meet new people every day, stay busy, and make every guest feel genuinely welcome?

As a Hotel Receptionist at our Welcome Break Days Inn hotel, you'll be the friendly face guests see first (and the helpful voice they speak to last!)

From smooth check-ins and check-outs to answering questions and keeping everything organised behind the desk, you'll help create a great stay for every guest.

This role could be a great fit if you:

• Enjoy delivering friendly, welcoming service and helping people feel at ease
• Can stay calm, organised and professional when it gets busy
• Take pride in getting the details right—bookings, payments, and guest requests
• Like working as part of a supportive team and are happy to learn new systems (full training provided)

What you'll do as a Hotel Receptionist:

• Welcome guests, manage check-ins and check-outs, and make sure everyone has what they need for a great stay
• Handle bookings and payments, answer calls and guest questions, and keep the reception area tidy and welcoming
• Follow health & safety and security procedures, complete checks as trained, and escalated guest issues quickly and confidently

What you'll get as a Hotel Receptionist at Welcome Break:

• Enjoy £1 meals every shift - that's a week of work lunches for just £5 if you're full time!
• Free tea, filter coffee and fizzy drinks whilst on shift
• Flexible working patterns that suit your lifestyle with immediate start
• 50% off onsite brands (including big brands like KFC, Burger King, Starbucks & Taco Bell) this will extend to your family and friends when you visit with them!
• MyWB discounts & reward portal, savings, cycle to work, cashback on thousands of retailers like Tesco, JD Sports and TUI!
• My Wellbeing Centre & Employee Assistance Programme to support you
• Inclusion Networks, making sure everybody’s included and recognised
• Annual incentive schemes to reward great performance
• Long Service awards celebrating key milestones in your career
• Clear and (award-winning!) e-learning and structured development plans from Team Member to Supervisor
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows as your career grows with us
• Workplace pension scheme with employer contributions to help you save for the future
• Free onsite parking across all Welcome Break locations
• Uniform provided - of course!

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.