Reception Team Member

Novotel Hotels; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Birmingham is seeking a Reception Team Member to provide exceptional service to guests. The ideal candidate will have a guest-focused personality and at least one year of hotel experience. Responsibilities include greeting guests, managing room inventory, and resolving feedback. This role offers a competitive salary and various benefits, including free meals on duty and discounts at Accor Hotels.

Benefits

Free meals on duty

Uniforms provided

Accor F&B Discount

Accor Friends and Family Rates

Accor Development Program

Additional holidays with service

Cycle to work scheme

Eye Tests

Double paid Bank Holiday

28 days of holiday

Qualifications

• Guest focused personality is essential.
• Previous experience in the hotel for at least 1 year is required.

Responsibilities

• Provide a friendly and personalised welcome for our guests.
• Handle and resolve any guest feedback efficiently.
• Greet, check-in, and provide exceptional service to guests.
• Manage daily room inventory and coordinate with housekeeping.

Skills

Good interpersonal skills

Guest oriented

Service minded

Positive attitude

Good presentation skills

Confident speaking

Microsoft Office knowledge

Good listening skills

Well organised

Team Spirit

Sales oriented

Tools

Opera

Job description

Company Description

Novotel Birmingham Centre is looking for an enthusiastic person to join our team at the hotel.

This position is for a Reception Team Member will welcomes the guests and provides support to all Front Office department as well as working closely and helping all hotel departments.

This 4-stars hotel has 148 rooms and 8 meeting rooms and is located in the heart of the city centre.

Do not miss this exciting opportunity and apply today to be part of this amazing team and be our Reception Team Member!

Please only apply if you have the right to work in UK!

PROFILE / PERSONALITY

• Provide a friendly and personalised welcome for our guests
• Offer an attentive and personalised service
• Handle any comments made by guests and ensure follow-up
• Convey the image of the brand and the hotel
  
  

Overview Of Duties For Reception Team Member

• Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Front Office operations including nights
• Welcomes guests as soon as they arrive with care and attention, with a personalised approach
• Handle guest correspondences on telephone, emails, fax, face to face and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are available according to arrival times
• To ensure that credit & cash handling procedures are followed as per the company policy
• Handle overbooking/out bookings to maximise occupancy
• Be ready to assist at any stage of the guests stay, from welcome to farewell
• Promoting company’s ALL loyalty programme
  
  

Work Experience

• Flexible with working hours is essential
• Good interpersonal skills, guest oriented and service minded
• Positive with a can-do attitude
• Good presentation and confident speaking skills
• Working knowledge of Microsoft Office
• Good listening skills and ability to anticipate
• Well organised
• Team Spirit
• Innovative
• Sales oriented
  
  

Benefits

• Working with a fabulous team that are at the heart of the hotel
• Free meals on duty and uniforms provided
• Accor F&B Discount at any Accor Hotel Worldwide
• Accor Friends and Family Rates
• Accor Development Program
• Additional holidays with service
• Cycle to work scheme
• Eye Tests
• Double paid Bank Holiday
• Competitive Salary
• 28 days of holiday
• Contact: GEORGE FRATILOIU
  
  

Qualifications

Your experience and skills include:

Guest focused personality is essential

Previous experience in the hotel at least 1 year

Previous experience with Opera will be a benefit .