Reception Team Leader

Pertemps; Warwick; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Reception Team Leader to supervise the reception team at Warwickshire County Council. The role requires strong customer service skills and experience in managing staff. Responsibilities include ensuring high-quality service, coordinating operations, and managing administrative tasks. Ideal candidates should have at least 2 years of relevant experience and be proficient in IT systems.

Qualifications

• Minimum of 2 years' customer service experience required.
• Proven ability to manage or supervise staff.
• Methodical and organized approach to service delivery.

Responsibilities

• Supervise the reception team to ensure high-quality service.
• Coordinate daily operations and staff rotas.
• Manage reception-related administrative tasks.

Skills

Customer service experience

Staff supervision

Strong communication skills

Proficiency in MS Office

Cash handling experience

Job description

Job Title: Reception Team Leader
Pay: £14.36ph
Duration: 2 months (potential for extension)
Hours: 30h per week 10.30am - 5.30pm Monday to Friday
Location: Shire Hall, Warwick
Start Date: ASAP

What does the job entail?

An exciting opportunity has arisen for an Interim Meet & Greet / Reception Lead to join Warwickshire County Council's Libraries and Communities Service team. This role is ideal for an experienced customer service professional with a strong background in team supervision, front-of-house operations, and stakeholder engagement. Based at Shire Hall, you will lead a small team delivering excellent reception and customer services, ensuring a welcoming and professional environment for all visitors.

You will achieve this by:

• Supervising Meet & Greet Assistants to ensure consistent, high-quality service.
• Coordinating staff rotas and daily operations, including contingency cover.
• Supporting your team through challenging customer interactions and complaints.
• Acting as a first aider and fire warden for the site.
• Managing reception-related admin including post handling, databases, and reports.
• Ensuring the reception area complies with Health & Safety standards.
• Supporting promotional activity for wider library and council services.
• Liaising with internal departments and building partners to maintain smooth service.
• Upholding customer service standards and driving continuous improvement.

What are we looking for in the ideal candidate?

• At least 2 years' customer service experience.
• Proven experience supervising or managing staff.
• Strong communication and people skills.
• Confident using IT systems including MS Office.
• Experience in cash handling and administrative procedures.
• A methodical, organised, and proactive approach to service delivery.
• Ability to respond independently to problems and prioritise workloads.
• Willingness to work flexibly and support building access as a keyholder.

About us and our client

As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.

Warwickshire County Council are a leading Authority with offices across the County. They strive to work to their values and you can expect to be part of teams that are:

• High performing
• Collaborative
• Customer focused
• Accountable
• Trustworthy