Reception Team Leader

Integrated Care System; Royal Leamington Spa; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading healthcare provider in Royal Leamington Spa seeks a Reception Team Leader to oversee a busy GP reception team. The ideal candidate will have strong computer skills, experience managing a team, and a background in primary care or GP practices. Responsibilities include leading daily operations, booking patient appointments, and ensuring a high level of service is maintained. Competitive salary of £28,000-£29,500 DOE plus performance bonus.

Qualifications

• Strong Team Manager
• Calm, confident, and highly organised
• Experience of working in a GP practice
• Experience of working in Reception
• Experience of working in primary care
• Experience of EMIS

Responsibilities

• Lead a successful team through daily challenges.
• Supervise a small team, manage calls and patient bookings.
• Ensure exceptional service delivery to patients.
• Manage rota, provide HR support, maintain effective communication.

Skills

Strong computer skills (preferably with EMIS)

Experience in managing a small team

Organisational abilities

Phone etiquette

Job description

• Strong computer skills (preferably with EMIS)
• Ideally with experience in managing a small team

About us

At Clarendon Lodge, we have 45 members of staff working to provide the best patient care. As a training practice we benefit from a range of clinicians from Registrars to Physiotherapists to ANPs.

Job responsibilities

Our ideal candidate has got experience within a GP Reception Team, they are someone seeking an opportunity to lead a successful team through the daily challenges of organising and supporting a busy team who are always in demand.

As a Reception Team Leader / Manager, you will lead by example from our Reception Team as the first point of contact for our patients, so you must be helpful, friendly and organised as you collect information to direct them to the most appropriate clinician. You will supervise a small team over 5 days, taking calls, booking in patients and providing excellent admin support so that our patients receive the best and most appropriate care every time. This varied role can see a flurry of incoming calls as the phonelines open, patients booking in at the front desk and a continuing stream of paperwork requiring attention from our Reception Team.

With enhanced computer skills, organisational abilities, and phone etiquette, you will lead a team to deliver exceptional service. Your experience, along with relevant skills within the NHS, will enhance operational efficiency and contribute to a positive workplace atmosphere.

As Reception Team Leader / Manager, you will of course have additional responsibilities including rota management, HR support, and maintaining effective communication for example, but most importantly is your ability to lead the team in a calm, reassuring manor when things seem chaotic.

Join us to make a significant impact in our organisation.

Please call us on 01926 331401 if you have any queries or would like to discuss the role further.

Person Specification

Experience

• - Strong Team Manager
• - Calm, confident and highly organised
• - Experience of working in a GP practice
• - Experience of working in Reception
• - Experience of working in primary care
• - Experience of EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience28-29.5k DOE + Performance Bonus