Reception Team Leader

Ramsay Health Care; Preston; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare provider is seeking a Reception Team Leader to enhance patient experiences at Fulwood Hall Hospital in Preston. The successful candidate will be responsible for organizing reception duties, handling enquiries, and providing administrative support. With a focus on customer service, this full-time position offers competitive pay and benefits in a well-established hospital environment.

Benefits

25 Days Leave + Bank Holidays

Private Pension matched up to 5%

Flexible shift patterns

Private Medical Cover

Life Assurance x3 base salary

Free Training and Development

Free Parking on site

Subsidised staff restaurant

Cycle2Work scheme

Employee Assistance Programme

Qualifications

• Experience in a receptionist role within the healthcare sector preferred.
• Proficiency in Microsoft Office required.
• Outstanding customer service and interpersonal skills.

Responsibilities

• Organize the reception rota and manage reception duties for a positive patient experience.
• Handle all patient enquiries and provide guidance on appointment processes.
• Perform administrative duties and manage switchboard communications.

Skills

Customer service

Communication

Flexibility

Attention to detail

Education

Administrative experience in healthcare

Tools

Microsoft Office

Job description

time left to apply End Date: July 10, 2025 (9 days left to apply)

job requisition id JR12928

Job Description

Location: Fulwood Hall Hospital, Preston

Hours: 37.5 hours per week, full-time

Salary: Depending on experience + Benefits

Summary:

Fulwood Hall Hospital was opened as a purpose built facility in 1986. In 2009 the hospital completed a £9m pound investment to refurbish and expand the site, making it the largest independent hospital in Lancashire and one of the largest in the north of England.

The hospital has six consulting rooms supported by a fully equipped outpatient treatment room, a pre-assessment unit for screening and assessing patients prior to surgery as well as modern imaging facilities and a brand new physio and sports therapy department including gymnasium.

The role:

We currently have a great opportunity for a Reception Team Leader to join our team at Fulwood Hall Hospital, based in Preston.

As a Reception Team Leader, y our main duties are to organise the reception rota as well as providing reception duties to ensure that our patients have a positive customer experience when visiting Fulwood Hall Hospital.

You will deal with all reception staff and patient enquiries and provide guidance on the patient’s appointment and reception processes. There are also admin duties that form part of the role as well as a switchboard style of answering calls and passing on information to our departments.

What you’ll bring with you:

• Outstanding professional customer service and inter-personal skills
• Friendly, outgoing personality
• Flexibility and adaptability to cover the needs of the department
• Excellent communication and professional telephone skills
• Administrative and receptionist experience within the healthcare sector (preferable)
• Proficiency in Microsoft Office and willingness to learn additional software
• Excellent attention to detail
• Training skills for all new starters
• Training support for Maxims and the ongoing upgrades and changes to the new Maxims system for all reception staff.
• 25 Days Leave + Bank Holidays
• Private Pension where Ramsay will match up to 5% after a qualifying period
• Flexible shift patterns available where possible
• Enhanced Competitive Parental Leave Policies
• Private Medical Cover with option to add partner & dependants
• Life Assurance (Death in Service) x3 base salary
• Free Training and Development via the Ramsay Academy
• Free Parking on site (where possible)
• Subsidised staff restaurant (where possible)
• Concerts for Carers
• Employee Assistance Programme
• Cycle2Work scheme available, in partnership with Halfords
• The Blue Light Card Scheme

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.

We are committed to equality of opportunity for all.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

time left to apply End Date: July 21, 2025 (20 days left to apply)