Reception Team Leader

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional healthcare provider is seeking a Reception Team Leader to manage the Emergency Department reception team. The role involves leading admin processes, ensuring high-quality service delivery, and supporting flexible working for staff. Candidates should exhibit a proactive and compassionate approach and have experience in a supervisory role. The position offers generous leave, a supportive working environment, and opportunities for personal development.

Benefits

Free on-site parking

Free refreshments

Great flexible working opportunities

Discounted gym membership

Lease car scheme

Generous annual leave and pension scheme

On-site nursery (chargeable)

Extensive staff health and well-being programme

Qualifications

• Understanding of health and safety excellence.
• Ability to provide high-quality administrative support.
• Experience in a supervisory role preferred.

Responsibilities

• Lead and manage the ED reception team effectively.
• Plan and manage the staffing rota for a 24-hour service.
• Conduct performance reviews for reception staff.

Skills

Proactive attitude

Compassion

Teamwork

Attention to detail

Flexibility

Job description

Department - Emergency department

Band 4 pro rata if part-time

Hours: 29 per week, all MKUH roles will be considered for flexible working

We are looking for pro-active, enthusiastic, compassionate individual who understands the importance of excellence in health and safety and who enjoys working as part of a team.

You must be understanding of accurate documentation within the workplace, be self-motivated be wanting to improve patient lives and be caring at all times.

The Reception Team Leader will effectively lead and support the ED reception team within the CSU (Clinical Service Unit) to ensure the smooth running of ED Reception and all administrative processes associated with it.

Leading the reception team in the delivery of the service, against agreed service standards and Key Performance Indicators (KPIs).

Planning and managing the reception staffing rota to maintain a 24-hour service. Identifying and escalating gaps in service provision.

To manage the recruitment process for all ED reception staff and provide a training schedule and training for newly appointed staff.

Conduct regular performance reviews with all reception staff to include the development of personal development plans, in line with the Trust’s appraisal policy. Ensure all staff are made aware of the training opportunities available to them.

Interview date: 03 September 2025.

The role of The Reception Team Leader will effectively lead and support the ED reception team within the CSU (Clinical Service Unit) to ensure the smooth running of the ED Reception and all administrative processes associated with it. You will be responsible for the efficient supervision and direction of the reception team, ensuring all reception duties are performed effectively and to the required standard, meeting objectives. Whilst this is a supervisor role the post holder will also provide high quality front line administrative and reception support to the Emergency Department. This involves working closely with nurses, medical staff, all Emergency Department consultants, and management team. The post holder will work as part of the Emergency Department team ensuring an efficient high quality and time service is provided. This includes providing a welcoming and professional service to patients, relatives, and all other agencies and being able to provide general non-clinical advice, such as travel expense information or assistance with lost property, directly to patients, clients, relatives or carers in a professional and supportive manner.

You will need to be flexible; staff are expected to work shift patterns, including nights where they will work independently under pressure with constant interruptions to their daily workload and exposed to conflict and sensitive issues.

Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working. (NHS Staff Survey 2024)

• Free on-site parking
• Free refreshments
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme
  
  

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

For further details / informal visits contact: Name: Razzbir Kaur Sohal Job title: Assistant Service Manager Email address: [e-mail]

We reserve the right to close vacancies before the advertised closing date if a sufficient number of applications have been received.