Reception Team Leader

BaxterStorey; London; On-site; GBP 31,000; Full time

Job summary

BaxterStorey is looking for a Reception Team Leader to manage operations at Portico in Canary Wharf. The role involves overseeing front desk activities, ensuring excellent service, and supporting senior management. Candidates should have supervisory experience in customer service and be ready to contribute to a diverse and engaging workplace.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Supervisory experience in customer service is essential.
• Excellent verbal and written communication skills are required.
• Experience in security is a significant advantage.

Responsibilities

• Oversee front desk operations and manage meeting rooms.
• Support senior team with business travel needs.
• Maintain vigilant security of the floor.

Skills

Customer Service Excellence

Communication Skills

Detail-oriented

Job description

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Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

Job Description

We are seeking a Reception Team Leader (Concierge Team Leader) for a new contract at Portico, overseeing a small team based with a neobanking firm in a multi-tenanted building in Canary Wharf.

The successful Concierge Team Leader, assisted by a Concierge team member, will oversee front desk operations, manage meeting rooms and visitors, support the senior team with business travel needs, and maintain vigilant security of the floor.

Working Hours: 40 hours per week, Monday – Friday, with rotating shifts between 8am-9pm.
Salary: £31,000

Qualifications

Ideal candidates will be friendly, passionate about excellent service, detail-oriented, and eager to expand their knowledge and experience.

Supervisory experience in customer service is essential, preferably within a corporate setting or similar role.

Excellent verbal and written communication skills are required, with the ability to interact effectively with colleagues and clients at all levels.

Experience in security is a significant advantage.

Additional Information

What’s in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, offering counselling and information services
• Access to Choices, our discounts and benefits platform with savings at high street retailers, hotels, cinemas, and more
• Training Academy providing training and development opportunities