Reception Team Leader

The Londoner; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious 5-star super-boutique hotel in London is seeking a Reception Team Leader. The role involves overseeing guest interactions, ensuring high customer satisfaction, and leading the reception team. Candidates should have supervisory experience in a hotel, excellent customer service skills, and fluency in English.

Benefits

28 days Holiday per annum including Bank Holidays

Complimentary hot meals and beverages provided daily

Recommend a Friend Scheme up to £500

Annual complimentary night stays within our hotels

Preferential accommodation rates for all Edwardian Hotels

Access to a discount platform for popular stores

Auto enrolment into company pension scheme

Regular social events across all hotels

Access to company doctor for medical appointments

Opportunities for promotion and training programs

Qualifications

• Previous hotel reception supervisory experience required ideally within a 4- or 5-star hotel operation.
• Impeccable command of the English language both written and spoken.

Responsibilities

• Responsibility for meeting and greeting guests, including check-in and check-out procedures.
• Supervising the reception team to ensure they exceed guest expectations.

Skills

Customer Service

Attention to Detail

Tools

Opera

Office 365

Job description

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Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition . A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors . Situated in the heart of Leicester Square, where the four corners of the city meet . We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards . Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel .

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture .

We are currently recruiting for a Reception Team Leader for our 5-Star super-boutique The Londoner Hotel .

Overview:

An amazing opportunity to join our 5-Star super-boutique The Londoner Hotel as a Reception Team Leader .

As a Reception Team Leader , you will be responsible for meeting and greeting our guests, including check in and check out procedures and dealing with guest enquires.

Supervising the reception team to ensure they exceed guest expectations.

Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards of exceeding guest expectations.

About You:

Previous hotel reception supervisory experience required ideally within a 4- or 5-star hotel operation.

Previous experience of IT applications including Opera, Office 365 .

Demonstrates excellent attention to detail and customer service skills.

Impeccable command of the English language both written and spoken.

Company Benefits:

28 days Holiday per annum including Bank Holidays increasing with long service

Complimentary hot meals, salad bar and unlimited beverages provided daily

R ecommend a Friend Scheme of up to £500 per friend recommended.

Annual complimentary night stays within our hotels

Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends

Access to a discount platform for all of the most popular stores and outlets

Auto enrolment into our company pension scheme

Regular social events across all hotels

Annual company recognition events held in January each year

Wellbeing champions across all of our hotels

Access to our company doctor for medical appointments and occupational health support

Access for all hosts to our online learning platform Edwardian Academy

Opportunities for promotion and a wide range of training programs to support your development

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.