Reception Team Leader

Portico Corporate Reception Management; London; On-site; GBP 38,000; Full time

Job summary

Portico Corporate Reception Management seeks a dynamic Reception Team Leader to oversee operations at a consulting firm in Canary Wharf. This hands-on position requires strong leadership, excellent communication skills, and the capability to foster a culture of excellence while providing world-class customer service. The candidate will manage a small team, ensure smooth operations, and represent the firm to clients, all within a vibrant and evolving business environment.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Excellent training and development opportunities

Qualifications

• Excellent communication skills via all mediums.
• Organized with ability to multitask.
• Supervisory and corporate reception experience essential.

Responsibilities

• Oversee and direct a team of receptionists.
• Manage visitor and staff arrival journey and meeting room setup.
• Build relationships and represent the firm with clients.

Skills

Communication

Attention to Detail

Organizational

Multitasking

Tools

Audio Visual (AV) Knowledge

Job description

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Portico are on the lookout for a Reception Team Leader to join our team based with a consulting firm in Canary Wharf.

The role of the Reception Team Leader is to effectively oversee and provide direction to our excellent small team of receptionists, as they manage the visitor and staff arrival journey, meet & greet, meeting room management and set up, first line AV assistance, as well as pantry and hospitality services.

The role is hands on, with the Reception Team Leader being involved in all aspects of the reception operation. Therefore, it is essential to have an open minded, adaptable and flexible approach, in an ever changing and evolving business.

You will be the first point of contact for all team members. Not only will this require excellent coaching skills. You will also emanate Portico’s strong motivation to create and cultivate a culture of excellence, resulting in the delivery of world class customer service!

The Reception Team Leader will be highly visible, as they work closely with the firm’s staff and their clients, as well as other service partners in the business. This means that the successful candidate will be able to build relationships with people at all levels and represent the firm as a proud ambassador.

Hours: 42.5 hours per week, with 2 alternate shifts from 7.30am-5.30pm or 8am-6pm, Mon-Fri.
Salary: £38,000 per annum.

Qualifications

The successful candidate will have excellent communication skills via all mediums, great attention to detail, and will be organised with the ability to multitask.

Both supervisory and corporate reception experience is essential.
Knowledge of audio visual (AV) set ups is highly desirable.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
• Our Training Academy provides excellent training and development opportunities for our people