Reception Supervisor - Maternity Cover

Soho House; Catbrain; On-site; GBP 60,000 - 80,000; Full time

Job summary

A modern motel chain is looking for a Reception Supervisor for maternity cover at Mollie's Motels in Catbrain, UK. The role requires at least one year of receptionist experience and involves supporting the Head Receptionist while ensuring high standards of guest service. The position offers a competitive pay rate and a variety of benefits designed to support the team's growth and well-being.

Benefits

Pay Rate £12.79 to £13.01 per hour

10% Tronc Scheme

Paid qualifications through career pathway programme

Enhanced maternity, paternity, and adoption leave

Company sick pay

Free on-site parking

Hospitality Rewards discounts

Celebration Day

Complimentary meal every shift

Unlimited free tea, coffee, and soft drinks

Discounted food and accommodation

Access to wellness programme

Discounts on GHD and Cowshed products

Length of Service Rewards

Monthly awards scheme

Refer a friend scheme up to £500

Birthday Reward

Qualifications

• A minimum of one year of experience as a Receptionist is required.
• Well-organised and enthusiastic with a commitment to professional development.

Responsibilities

• Support the Head Receptionist and collaborate with housekeeping.
• Deliver high-quality guest service and ensure policies are followed.
• Assist with supervising front desk activities.

Skills

Customer service

Team collaboration

Attention to detail

Job description

Overview

Reception Supervisor - Maternity Cover at Mollie's Motels LTD

• Posting date: 06 October 2025
• Salary: Not specified
• Additional salary information: Pay Rate £12.79 to £13.01 per hour
• Hours: Full time
• Closing date: 06 November 2025
• Location: BS10 7TL
• Company: Mollie's Motels LTD
• Job type: Permanent
• Job reference: 2305ed336ec74ab9a0f7

Summary

WE ARE MOLLIE'S

Mollie’s is innovatively designed by Soho House and is a growing family of twenty-first century motel-diners with big ambitions for expansion. We combine the convenience of a budget-friendly stay with modern touches, including digital check-in, EV chargers, designer rooms with a fresh look, and affordable prices. Mollie's has been recognised with awards such as Best Budget Hotel (Sunday Times Best Places to Stay), Best Innovator (GQ Food & Drink Awards), and Catey Award for Best Use of Technology. The expansion plan includes new sites and a budget-luxe positioning in travel and leisure.

OUR PEOPLE

The Mollie’s team are warm, welcoming, customer-focused and collaborative, committed to exceeding expectations and maintaining high service standards. We support growth and development within a fast-growing hospitality business and encourage ambitions to build a rewarding career.

You will be supported by state-of-the-art technology to create a seamless workflow and you will be encouraged to learn, develop skills, and shape your future with Mollie’s.

Mollie’s is proud to be an equal opportunity workplace and we recruit from diverse backgrounds. We welcome applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and other groups that bring diverse perspectives.

Description

Our Motel Team is warm, welcoming and quality-service focused, dedicated to exceeding guest expectations and working effectively as a team. You should be personable, detail-oriented, and capable of collaborating with the housekeeping team to uphold Mollie’s brand room standards, guest policies and operational procedures. Reporting to the Head Receptionist, you will ensure the delivery of exceptional guest experiences and adherence to high standards.

We are looking for enthusiastic, well-organised candidates who are eager to learn and build a career with a fast-growing hospitality business. A minimum of one year of experience as a Receptionist is required, and you are either looking to step up to a supervisor role or are already operating in that capacity.

Responsibilities (illustrative)

• Support the Head Receptionist and collaborate with housekeeping to maintain brand standards
• Deliver high-quality guest service and ensure policies and procedures are followed
• Contribute to a seamless operation during the shift and assist with supervising front desk activities

Qualifications

• Minimum one year of experience in a Receptionist role; seeking or currently in a supervisory position
• Enthusiastic, well organised and committed to professional development

Benefits

• Pay Rate £12.79 to £13.01 per hour
• 10% Tronc Scheme
• Mollie’s Career Pathway programme including paid qualifications
• Enhanced Company Maternity, Paternity and Adoption leave
• Company sick pay
• Free on-site parking
• Hospitality Rewards (Discounts Platform)
• Celebration Day – additional day of leave after three years of service
• Complimentary meal every shift
• Unlimited free tea, coffee, and soft drinks every shift
• Discounted food and accommodation
• 24-hour access to our wellness programme
• Discounts on GHD and Cowshed products
• Length of Service Rewards
• Monthly awards scheme
• Up to £500 refer a friend scheme
• Birthday Reward

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant who declares a disability and meets the minimum criteria for the job. In some recruitment situations, the employer may limit overall interviews due to high volumes or peak times.