Reception Supervisor, Hotel Du Vin

Malmaison; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

Malmaison seeks a passionate Reception Supervisor for its Exeter hotel. In this permanent, full-time role, you will ensure exceptional guest experiences and maintain high service standards. The position offers flexible hours and opportunities for internal development and perks like discounted stays and dining. Join the team to contribute to a vibrant customer-centric environment.

Benefits

Discounted staff room rates

50% off dining

Fully funded apprenticeship programs

High street discounts

Wellness activities

Complimentary stays on anniversaries

Qualifications

• Friendly, passionate, and energetic.
• High standards and a passion for service.
• Willing to work flexible hours.

Responsibilities

• Ensuring guests have an exceptional experience.
• Setting the tone for guests' visit.
• Supervising day-to-day front desk operations.

Skills

Customer Service

Attention to Detail

Teamwork

Job description

Purchased 2015

60 Bedrooms

55-seater Bistro & Bar

3 Private Event Spaces - seating up to 65

Spa - outdoor heated pool with indoor hydro jets area, 4 beauty rooms, small relaxation area, manicure and pedicure stations

Exeter is a vibrant and historic city in England, with attractions like Underground Passages, Roman walls, and the Quayside. The hotel is in an iconic former Eye Infirmary building with historic gardens and striking architecture.

About The Role

Reception Supervisor, Hotel du Vin Exeter

Up to £13.75/hour including benefits, training & development. Permanent, Full-Time position.

We seek a friendly, passionate, and energetic Reception Supervisor to join our team. You will be the face of our hotel, ensuring guests have an exceptional experience and setting the tone for their visit.

• Flexible working hours between 07:00 - 23:00 over a varied shift pattern, 5 days out of 7.
• High standards and a passion for service are essential.
• Opportunity for internal development and progression, including an apprenticeship scheme after probation.

Benefits

• Discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65/night.
• 50% off best available rate for friends and family.
• 35% off dining in our Brasseries and Bistros.
• Fully funded apprenticeship programs.
• High street discounts, cycle-to-work scheme, healthcare plans, referral bonuses, and more.
• Uniform provided.
• Wellness activities and National Campaign Days.
• Access to Wagestream for instant wages.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with dinner, bed, and breakfast.
• Support for neurological health through The Brain Charity.
• Employee Assistance Programme available 24/7.

Sustainability Goals

• 100% renewable electricity, primarily from wind farms.
• Recycling at least 70% of hotel waste.
• Eco-friendly cleaning systems and enzyme-based kitchen products.
• Volunteer days for sustainable charities.

Interested? Click Apply Now

We are an equal opportunities employer and welcome applications from all qualified persons regardless of race, sex, disability, religion, sexual orientation, or age.