Reception Supervisor, Hotel Du Vin

Hotel Du Vin; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

Hotel du Vin Exeter is seeking a Reception Supervisor to lead the front desk team. This full-time role offers a competitive salary and generous company benefits. The successful candidate will possess natural hospitality charm and a strong passion for guest service. Join a unique team dedicated to creating remarkable experiences for guests, while enjoying extensive perks and opportunities for career development.

Benefits

Discounted staff room rates

Discounted friends and family rates

35% off dining

Fully funded apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral bonuses

Professional uniform

Wellness & National Campaign Days

Access to Wagestream

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Flexible to work varied shifts between 07:00 - 23:00.
• High standards of service are essential.
• Passion for making guests smile.

Responsibilities

• Lead the reception team to ensure exceptional guest experiences.
• Handle guest queries with professionalism and care.
• Ensure the reception area meets high service standards.

Skills

Natural hospitality charm

Passion for service

Professionalism

Flexibility

Job description

Reception Supervisor, Hotel du Vin Exeter

Up to £13.75 including Generous Company Benefits, Training & Development

Permanent, Full Time

Hotel du Vin Exeter

We are looking for a friendly, passionate, and energetic Reception Supervisor to join the team at Hotel du Vin.

You will be the face of our hotel, ensuring guests have a memorable experience. You will be paid for doing what you love, enjoy numerous perks and benefits, and have opportunities for learning and career development with Hotel du Vin.

You must have a natural hospitality charm and a passion for service. Your goal will be to make our guests' experience the best it can be, handling queries of all types with professionalism and care.

As Reception Supervisor, you and your team are the first and last people our guests see, setting the tone for their visit and ensuring everything exceeds expectations before they leave.

**The successful applicant will be flexible and able to work between 07:00 - 23:00 over a varied shift pattern, over 5 days of 7.**

Are high standards second nature to you? Do you love making people smile and delivering exceptional service? Do you want to be part of a unique team working with the best food and drink, and a brand you can be proud of? If so, this is the place for you!

At Hotel du Vin, we create unforgettable memories for our guests. This role could be your next step into a supervisory position. We actively support internal development and progression, with opportunities for apprenticeships after probation.

In addition to competitive pay, we offer:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night.
• Discounted friends and family room rates with 50% off the best available rate.
• 35% off dining in our brasseries and bistros.
• Fully funded apprenticeship programs to support your career growth.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans – dental, optical, medical, and more from £5/month.
• Referral bonuses up to £1500 for successful hires.
• A professional uniform.
• Wellness & National Campaign Days, promoting activities like Pay Day Lunches, Mental Health Awareness, and more.
• Access to Wagestream, allowing instant pay and financial management tools.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including dinner, bed, and breakfast.
• Support for The Brain Charity, aiding those with neurological conditions.
• Employee Assistance Programme – free, confidential support available 24/7.

Our Sustainability Goals:

• 100% renewable electricity, primarily from UK wind farms.
• Recycling at least 70% of hotel waste.
• Chemical-free cleaning systems and eco-friendly kitchen practices.
• Volunteering for sustainable charities for 2 days per year, paid.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunities employers and welcome applications from all qualified candidates regardless of race, sex, disability, religion/belief, sexual orientation, or age.