Reception Supervisor, Hotel Du Vin

Malmaison Hotel Du Vin Holdings Limited; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality brand in Exeter is seeking a Reception Supervisor to ensure exceptional guest experiences. Applicants should have a passion for service, flexibility in working hours, and a natural charm. The role offers several perks, including discounted staff rates and career development opportunities. Join a team focused on creating unforgettable memories for guests.

Benefits

Discounted staff room rates

Healthcare Cash Plans

Referral bonuses

Fully funded apprenticeship programs

Cycle to work scheme

Qualifications

• Must have natural hospitality charm and a passion for service.
• Flexibility to work between 07:00 - 23:00 on a varied shift pattern.
• Able to handle queries of all kinds with professionalism.

Responsibilities

• Ensure guests' experience is exceptional.
• Set the tone for guests' visits.
• Engage with guests and make them smile.

Skills

Customer service

Team leadership

Flexibility

Job description

Reception Supervisor, Hotel du Vin Exeter

Up to £13.75 including Generous Company Benefits, Training & Development

Permanent, Full Time

Hotel du Vin Exeter

We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a career with Hotel du Vin.

You must have a natural hospitality charm and a passion for service. Your goal will be to ensure our guests' experience is exceptional, handling queries of all kinds with professionalism.

As Reception Supervisor, you and your team are the first and last people our guests see, setting the tone for their visit and ensuring everything exceeds expectations before they leave.

**The successful applicant will be flexible and able to work between 07:00 - 23:00 on a varied shift pattern, over 5 days out of 7.**

Do high standards come naturally to you? Do you love engaging with people and making guests smile? Are you eager to work with the best food, drink, and a brand you can be proud of? If so, this is the right place for you!

At Hotel du Vin, we create unforgettable memories for our guests. This role could be your next step into a supervisory position, with opportunities for internal development and progression.

We actively promote internal growth, aiming to onboard 100 new apprentices this year. Candidates may have the opportunity to join our apprenticeship scheme after probation.

In addition to competitive pay, we offer:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night.
• 50% off the best available rate for friends and family.
• 35% off dining in our Brasseries and Bistros.
• Fully funded apprenticeship programs to support your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans covering dental, optical, medical, and more from just £5/month.
• Referral bonuses up to £1500 for bringing in new team members.
• A professional uniform that looks great.
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, Mental Health Awareness, and more.
• Access to Wagestream for instant pay and financial management tools.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including dinner, bed, and breakfast.
• Support for The Brain Charity, aiding those with neurological conditions.
• Employee Assistance Programme offering free, confidential support 24/7.

Our Sustainability Goals include:

• 100% renewable electricity, mainly from UK wind farms.
• Recycling at least 70% of hotel waste.
• Eco-friendly cleaning systems in place.
• Volunteering for sustainable charities two days per year, paid.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunity employers welcoming applications from all qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age.