Reception Supervisor - Holiday Inn London - Gatwick Airport - Gatwick

Valor Hospitality; Wootton Bridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality group in Wootton Bridge seeks a Reception Supervisor for their Gatwick location. You will create unforgettable first impressions and assist guests with inquiries about hotel services and the local area. Experience in a hotel environment is required, along with strong communication skills. Flexible shifts are available, along with competitive pay and numerous perks including health plans and discounts.

Benefits

Employee Assistance Programme

Healthcare Cash Plan options

Discounted hotel stays

Free meals while on duty

Generous refer-a-friend bonuses

Qualifications

• Experience in a branded hotel environment.
• Comfortable in a fast-paced role dealing with people.

Responsibilities

• Set the tone for every guest's stay with a warm welcome.
• Provide information about hotel services and local area.
• Create a smooth check-out experience.

Skills

Customer service

Communication skills

Problem-solving

Job description

Reception Supervisor - Holiday Inn London - Gatwick Airport - Gatwick

First impressions are everything and you will set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

You will already have experience of working within a branded hotel environment and be comfortable working in a fast paced role dealing with people on a daily basis.

Benefits

• A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just 5 per month.
• Supporting your hospitality career growth with fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training. In addition to competitive rates of pay, we also offer exclusive discounts for you, your friends and family, including:

• Valor team member rates at our UK hotels, with rooms from just 30 Bed & Breakfast
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at 250.